Customer Service Manager, Cargo Services - DFWAmerican Airlines Group • Dallas, TX, US
[error_messages.no_longer_accepting]
Customer Service Manager, Cargo Services - DFW
American Airlines Group • Dallas, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Supports station management in leading airport personnel to provide superior customer service experience Supervises employees who scan, transport, and sort cargo and mail, and who load and unload cargo and mail to and from ground equipment and aircraft Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State and Local regulations including DOT, FAA, and other government agencies Ensure strict adherence to IATA regulations and American Airlines cargo handling standards, maintaining full compliance across all operational processes Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance Promotes a professional culture that is both socially responsible and ethical Ability to work independently with minimal supervision as well as function effectively as a member of a team Ability to make decisions and work under demanding operational conditions in a stressful environment Knowledge and understanding of company policies and functional automation applications Ability to work extra hours when there are operational needs Ability to work rotating shifts including weekends, holidays and days off Willing to produce current and unexpired Driver's License Willing to take pre-employment drug screening test Willing to undergo comprehensive background and / or fingerprint checks to satisfy security requirements, if applicable Ability to demonstrate strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization Must be able to obtain USPS clearance, which includes cleared drug screen, criminal history, fingerprinting and a 5-year US residency requirement Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs : We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Customer Service Manager, Cargo Services - DFW
Location : DFW Cargo (DFW-CRGO) Cities : DFW Airport - TX Requisition ID : 82668 This job will continue to be posted until at least 12 / 16 / 2025. If interested, please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why You'll Love This Job
- This job is a member of the Cargo Services Team within the SVP International & Cargo Division.
What You'll Do
All You'll Need For Success
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
Previous airport customer service experience in leading a team with union / non-union workgroups, previous cargo experience, previous experience adhering to compliance standards in heavily regulated environments, and / or previous vendor management experience
Skills, Licenses & Certifications
What You'll Get
Feel Free To Be Yourself At American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
[job_alerts.create_a_job]
Customer Service Manager • Dallas, TX, US
[internal_linking.similar_jobs]
Zone Manager - 7-Eleven - DFW AIRPORT.Our DFW AIRPORT location is now hiring Zone Managers, Full Time.We have supervisory position(s) available in a supervisory role (Zone Manager).If you are inter...[show_more]
Customer Experience Supervisor.At Nordson Medical Surgical Solutions, we are passionate about elevating the customer experience and making a meaningful impact for our customers every day.The Custo...[show_more]
UDR is seeking a Service Manager to join our team at Vitruvian West (1,154 units) located in Addison, TX.GENERAL SUMMARY OF DUTIES : Oversee the efforts of property in the areas of inspection, mai...[show_more]
Parts And Service Express Lane Manager.This position is responsible for overseeing the Parts and Service Express Lane operations, ensuring efficient and high-quality service delivery to customers.T...[show_more] Customer Service Manager, Airport Customer Care - DFW.Location : DFW Intl Apt (DFW-TRML) Cities : DFW Airport - TX.This job will continue to be posted until at least 12 / 18 / 2025.If interested, please ...[show_more] 
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.Our corrugated packaging business seeks to be the leader in helping our customers large and small...[show_more]
MW Logistics, LLC is a privately held, asset light third-party logistics provider offering customized solutions to meet our customer's shipping needs.
We proudly support Fortune 50 clients acros...[show_more]
At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and f...[show_more]
Our success is no secret - it's the result of investing in exceptional individuals.We seek a highly motivated Director of Customer Service.
You will be on the front line of driving GEICO Service cul...[show_more]
The primary duty of this position is to manage the Drivers and customer service.This position interviews, hires, schedules, manages, assigns day-to-day work, evaluates performance, disciplines, ter...[show_more]
Service Manager (Public Safety Solutions).Job Description : Candidate must be a US CITIZEN.Bachelor's degree in business, computer science, information technology, or a related field.Proven experien...[show_more]
As Service Manager, you'll be the operations lead for your store's Service Centerand you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, an...[show_more]
Customer Service Manager (CSM).Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your ex...[show_more]
We are seeking an experienced and proactive.Commerce subscription business's customer support operations.This role requires strong leadership skills, extensive experience in customer service manage...[show_more]
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...[show_more]
Perform duties as front-end manager.Job Description - Requirements.Excellent Customer Service Skills.If you meet these requirements and are interested in being a vital part of our management team, ...[show_more]
FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.Partner with the best in the heavy-duty industry and apply today!.
The Service Manager is responsibl...[show_more]
Data Center Logistics Service Delivery Manager.Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to...[show_more]
Zone Manager - 7-Eleven - DFW AIRPORT
Paradies Lagardere • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Supervisor, Customer Service
Nordson • Allen, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Manager - Vitruvian West
UDR, Inc. • Addison, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Parts and Service Express Lane Manager
Stellantis • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Manager, Airport Customer Care - DFW
American Airlines Group • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
CUSTOMER SERVICE MGR
Dallas Staffing • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service (Success) Manager
M W Logistics Llc • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Physical Therapy Field Customer Success Manager - Dallas / Ft Worth, TX area
Limber • Dallas, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Senior Director, Customer Service
GEICO • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Manager
Division Laundry & Cleaners Inc - Dallas • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
USA_Service Delivery Manager
Varite • Plano, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Manager
Trek Bikes • Allen, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Manager, Airport Customer Operations - DFW
Texas Staffing • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Customer Service Manager
Remote VA • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Manager (Remote)
Scale AI • Dallas, Texas, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Manager
Hobby Lobby • Allen, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Manager
Fleet Pride • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Delivery Manager
Milestone Technologies • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]