Manager, Mortgage Collections & Loss Mitigation

Manager, Mortgage Collections & Loss Mitigation

Are you a proven leader in mortgage servicing who thrives on solving complex challenges and driving results? Do you want to play a critical role in protecting assets, minimizing losses, and leading a high-performing team in a fast-paced, highly regulated environment? If so, this role may be the perfect next step in your career.

We are seeking a Manager, Foreclosure Loss Mitigation to provide leadership and oversight for mortgage collections and foreclosure loss mitigation activities. This is a high-impact opportunity to shape strategy, guide operations, and partner across business units to deliver customer-centered solutions while ensuring strict regulatory compliance.

What You’ll Do

As the Manager, Foreclosure Loss Mitigation, you’ll oversee the end-to-end default servicing process while leading a skilled team. Your responsibilities will include :

Lead the Process : Manage the full loss mitigation lifecycle, including repayment plans, modifications, short sales, deeds-in-lieu, foreclosures, and REOs.

Pipeline Oversight : Monitor delinquency and foreclosure pipelines to ensure timely resolution and compliance with federal, state, and investor requirements.

REO Management : Oversee property preservation, valuation, marketing, and liquidation efforts to minimize losses.

Vendor & Legal Partnerships : Direct and manage foreclosure attorneys, trustees, property preservation vendors, and real estate agents.

Ensure Compliance : Enforce adherence to foreclosure laws, servicing guidelines, investor requirements, and federal / state regulations.

Stay Ahead : Keep current on regulatory updates impacting foreclosure, bankruptcy, and loss mitigation.

Drive Quality : Maintain audit-ready files, oversee QC reviews, and ensure service-level agreements are met.

Develop Talent : Supervise and coach a team of loss mitigation specialists, foreclosure processors, and support staff.

Strategic Reporting : Prepare and present monthly reports on delinquency trends, foreclosure pipelines, REO performance, and recovery rates.

Collaborate Effectively : Communicate with senior leadership, legal counsel, trustees, vendors, and members to ensure smooth, compliant resolutions.

What We’re Looking For

The ideal candidate is an experienced leader in mortgage default servicing with a strong understanding of compliance, a proven ability to manage teams, and the skill to balance execution with strategic vision.

Experience : 7+ years in mortgage default servicing (collections, foreclosure, loss mitigation), with leadership experience.

Knowledge : Deep expertise in OCC, CFPB, FDCPA, RESPA, and state servicing guidelines.

Education : Bachelor’s degree or equivalent experience required.

Proven Leadership : Strong track record of planning, organizing, motivating, and developing staff.

Compliance-Oriented : Well-versed in foreclosure and bankruptcy laws.

Tech-Savvy : Proficient with Microsoft Office Suite and technology-driven processes.

High-Performance Mindset : Ability to thrive in a fast-paced, high-volume environment while meeting deadlines with exceptional accuracy and detail.

Ethical Leader : Committed to integrity, transparency, and professionalism.

Leadership Competencies

Leads change effectively and embraces innovation.

Skilled at setting vision, strategy, and measurable goals.

Communicates with clarity across all levels.

Builds and develops high-performing teams.

Values diversity, inclusion, and adaptability.

Takes ownership and accountability for results.

What You’ll Lead

You will directly manage a team that includes :

Mortgage Collection Representative I

Mortgage Collection Representative II

Loss Mitigation Specialist

Foreclosure REO Specialist

Why This Role Stands Out

This is a high-visibility leadership position where your expertise in foreclosure loss mitigation will directly influence financial outcomes and member success. You’ll be part of a culture that values :

Results – Driving proactive, measurable outcomes.

Teamwork – Collaborating as ONE TEAM.

Agility – Staying adaptable, curious, and solution-focused.

Ownership – Being accountable and driving success with pride.

Integrity – Building trust through professionalism and transparency.

Belonging – Fostering an inclusive, supportive workplace where everyone is valued.