Surgical Counselor

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position :

As a Surgical Counselor at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

The Role

The Surgical Counselor will contribute to the fulfillment of Panorama Eyecare's mission statement by acting as a liaison between the patient, physician, clinic, Pre-Surgical Department, and Surgery Center (ASC) through providing all scheduling services and providing pre-operative education to the patient. The focus of this position is to ensure that the ophthalmic patient, physician and surgical team experience a positive surgical outcome that exemplifies fulfillment of the mission statement at Panorama Eyecare.

• Maintains a friendly, positive and caring attitude with all patients, physicians and staff members.
• Interface with patients and their families to ensure care is consistent with their expectations.
• Contacts patients for initial scheduling and all follow up questions.
• Provides patient education including, but not limited to, surgical technology, lens options, costs, and any pre-surgical preparation.
• Understands and reinforces surgeon recommendations / directions regarding surgical procedures, surgical options, and surgical preferences.
• Schedules all patients for pre-op visit, surgical procedure, and post-op visits for all locations and co-management locations and follows up on cancellations / reschedules.
• Communicates with all members of the health care team to assure continuity of care for the patient, including but not limited to, special instructions for surgeries or changes to surgeries that may arise after initial scheduling is complete.
• Follows patients' surgical scheduling process and assists in tracking for second eye cataract scheduling and medical clearances when applicable.
• Coordinates surgical procedures with satellite locations as well as off-site surgical centers and hospitals.
• Manages high productivity while maintaining accuracy of scheduling.
• Maintains knowledge of all doctors' surgical scheduling requirements, surgical options and surgical procedures.
• Follows all scheduling protocols and checklists.
• Knowledge of procedures for pre-authorization of surgeries with insurance companies and work with billing department to align these pre-authorizations.

Requirements

Our Employee Perks

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine!

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.