Customer Service Representative

Veterinary Receptionist

Hamptonburgh Animal Hospital is seeking a full-time team member to join our growing, dynamic veterinary practice. We are excited to be transitioning to a new practice management system in October and are looking for someone who brings both experience and a positive, collaborative attitude to help guide us through this important change. This role is ideal for an individual who thrives in a fast-paced, team-oriented environment and is eager to contribute to the continued growth and success of our hospital.

This is an hourly position, depending on experience level, education, and relevant certifications between $17-22 / hour. This is also a full-time position that will be scheduled for typically between 30-40 hours per week. This schedule will also include working Saturdays.

Skills & Requirements

Compassion and sensitivity : Ability to be sensitive to an ill pet, as well as its concerned owner.

Customer service skills : Ability to provide friendly, efficient service to clients in-person, as well as on the phone. Considerable tact and diplomacy is required.

Interpersonal skills : Ability to feel comfortable dealing with clients, patients, staff, and others.

Reliability : Regular attendance and timeliness are essential functions in order to fulfill the requirements of this position.

Technology skills : Ability to operate office technology such as computers, tablets, scanners, fax machines, and copiers.

Ability to remain calm during emotional and stressful situations, as well as ability to handle patients on a leash or carrier. Receptionists are expected to move through different areas, such as multiple workstations, waiting areas, inventory, treatment, and exam rooms.

Ability to multitask. Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files.

Communication skills : Efficiently communicate with other staff and clients, both in writing and verbally.

Must appropriately read invoices, process payments and deposits. Must possess basic math skills as well as proper handling of cash and checks.

Responsibilities include but are not limited to. Check-in / out, taking payments, receiving & making calls, paging, faxing, printing, transcribing voicemails, sending emails, scheduling, confirmation calls / texting, cleaning, training, and other clerical duties.

Benefits

Paid time off

Referral bonuses

Insurance : health, dental, vision, and disability

401(k) plan with employer match

Generous employee pet discount

Employee Assistance Program

Annual uniform allowance

Comprehensive one-on-one client service classes and hands-on training

Continuous learning via in-house training seminars and reference material

Employee appreciation events and activities

Opportunities for internal transfer and promotion

Equal Opportunity Employer, including disabled and veterans.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team :

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note : Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.