Vendor Management Lead

Program Delivery Lead

Become a part of our caring community and help us put health first. Join Humana's In Home Well-being Assessment (IHWA) team and lead the management of key vendor relationships that drive in-home health and well-being assessments for Medicare members. As a Program Delivery Lead, you'll own vendor partnerships, monitor contractual obligations, and ensure compliance with CMS guidelinesall while supporting Humana's Retail bid goals and Medicare Risk Adjustment requirements. This role requires strong task management, project management, independent decision-making, and the ability to operate in times of ambiguity.

Key Responsibilities

Serve as the primary point of contact for one or more IHWA vendors, building strong, productive partnerships.

Manage and monitor vendor deliverables, contractual obligations, and service-level agreements.

Track, prioritize, and oversee a high volume of vendor activities while supporting internal Humana partners.

Ensure compliance with CMS guidelines and Medicare Risk Adjustment standards.

Collaborate with Stars program teams to manage vendor activities tied to quality and risk adjustment goals.

Operate independently, make decisions in ambiguous situations, and manage multiple projects simultaneously.

Proactively identify issues, communicate findings, and influence process improvements.

Required Qualifications

Bachelor's degree or equivalent experience

6 or more years of large project implementation or vendor management

2 or more years of project leadership experience

Strong knowledge of Microsoft Office XP products (Word, Excel, Access)

Excellent communication skills, both oral and written

Strong relationship building skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Required Travel

Quarterly vendor meetings required, plus occasional ad hoc travel. Estimated total travel : 67 trips per year.

Preferred Qualifications

Master's Degree in Business Administration or a related field

PMP certification a plus

Six Sigma Certification also a plus

Knowledge and experience in health care environment / managed care

Strong analytical skills

Additional Information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial securityboth today and in the future, including :

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

To ensure Home or Hybrid Home / Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria :

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range $115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Application Deadline : 12-11-2025

Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.