Mortgage Loss Mitigation Specialist

Job Description

SUMMARY

This position is responsible for providing exceptional service during the default process, to both internal and external customers. The Loss Mitigation Specialist will partner with other departments including Customer Service, Escrow, Foreclosure, Bankruptcy, Cashiering and other operations groups as necessary. In this role, this person will work with these different departments and the borrower to provide the appropriate loss mitigation options to ensure the best outcome for the borrowers and the company.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Be the primary contact for internal and external customers and approved third parties. Be able to speak about loss mitigation options while providing exceptional customer service.
• Assist customers, via email and phone, with routine account-related questions and requests as well as collection of payments required during a loss mitigation review.
• Be well versed in Loss Mitigation investor specific guidelines.
• Vast understanding of regulatory guidelines as they pertain to loss mitigation.
• Collect missing documents from borrowers to complete their loss mitigation reviews.
• Review modification documents to ensure accuracy of terms and verbiage.
• Complete loss mitigation reviews within the SLAs provided by the department and investors.
• Provide recommendations for process improvements.
• Stay informed of mortgage default servicing industry updates.

ADDITIONAL DUTIES AND RESONSIBILITIES

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience – 2+ Years

Technical / Functional Competencies

Physical Working Conditions

This is sedentary work that requires the following physical activities :

Working Conditions

NOTE : This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by the supervisor to meet the ongoing needs of the organization.

All Locations : Plano-Parkwood