Loan Origination Call Quality Review Specialist

Loan Origination Call Quality Review Specialist - Phoenix

Responsibilities :

• Listen to recorded loan origination calls and score against a compliance checklist. Validating original call - was the call done right.
• Identify overall compliance related behavior trends and communicate to management
• Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio.

Requirements :

2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)

Actively taking mortgage applications

Experience with call monitoring or reviewing calls for mortgage / banking compliance.

Excellent listening skills

Critical thinking skills

Cadence or Gridspace

High school diploma or GED equivalent.