Program Manager | Remote, USA

Program Manager

The Program Manager is a customer-oriented role which leads and directs cross-capability engagements under limited supervision. The Program Manager acts as the primary leader overseeing the entire engagement in concert with Executive Service Directors, Sr. Managers, and Capability VPs. The Program Manager is accountable to manage all delivery risk within the engagement and is responsible for ensuring the engagement, and all projects as part of the programmatic approach, are delivered as planned without delays or interruptions. Program Managers are expected to primarily operate at the project level and manage all risks to the engagement from an operational perspective, business perspective, and customer expectation perspective. The Program Manager manages engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of project and budget status, and managing issues to resolution. Program Managers are responsible for the project over the entire project life-cycle (initiation, planning, execution, control, project closeout). They are also responsible for assembling the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure timely completion of project. Program Managers are expected to build trust and relationships with customers through the delivery of successful outcomes in alignment with Optiv's commercial commitments. The Program Manager is considered a proven authority in the Optiv Project Management Office (PMO). They are responsible for mentoring, training, and may have a team assigned to them that they must lead and develop. The Program Manager must have a broad and deep knowledge of the various Optiv practices, and possess expert-level knowledge of PMO processes and systems. They must have the ability to effectively lead difficult projects that span multiple practices and geographic areas. The Program Manager must also be an expert in providing consistent project status to the PMO and Practice leadership across the multiple projects. The Program Manager oversees all project activity with key clients across Optiv practices and lines of business. The Program Manager often leads project managers in cross-practice and complex engagements and are integral in building relationships with their client counterparts or key points of contact. They also contribute to business development by identifying new opportunities and sharing this information with account leadership.

How you'll make an impact :

• Strong, project team and customer-focused project leadership capabilities.
• Demonstrate expert-level of knowledge of Project Management best practices, process and supporting systems to drive the progress of a project.
• The Program Manager shall have the skills necessary to drive program and engagement progress across multiple capabilities, practices, communities, and stakeholders and levels of oversight with assurance on maintaining progress, timeliness, and effective resource utilization ensuring a minimum of 40hrs billed per week be each delivery resource.
• The Program Manager shall have the ability to develop strategic project delivery plans, detailed schedules, compensating project controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management.
• The Program Manager is accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions.
• The Program Manager is accountable and responsible in driving timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone, identifying and managing issues, risks, and other potential delays ahead of time, and identifying and driving resolution of all engagement related risks and issues.
• The Program Manager is accountable and overall responsibility for the execution and delivery of customer-focused engagements ensuring uninterrupted progress or delays.
• Strong Communication skills across multiple internal and external project team members.
• Ability to identify, forecast, manage, compensate, control and communicate risk management plans, issues and impacts across multiple levels of leadership and across diverse delivery communities and organizations.
• Develop and lead service delivery strategies across multiple internal practices and departments.
• Develop and manage customer-focused quality metrics and forecasting strategies.
• Evaluate and track the project / program budget and perform cost / UoM forecasting as pertinent to the established tracking metrics.
• Ensure a common understanding by setting expectations in accordance with the Project Delivery Plan, in order to align the project stakeholders and ensure the customers goals and expectations are achieved.
• Assist in the development of Program Management business delivery strategies, program health analysis & internal reporting.
• Manage customer relationships and assist in leading the customer to reach their overall business goals.
• Provide and lead customer-focused strategic planning and collaboration meetings.
• Lead the composition of project delivery schedules, resource models and project plans and present to the customer.
• Facilitate mutual understanding meetings between the project delivery team and customer stakeholders to define the project delivery strategy, quality metrics, risk management plan and communication plan.
• Take proactive steps to protect Optiv's best interests while simultaneously balancing the Customer expectations and project scope of work.
• Requires strong written and verbal communication skills.
• Independently manage project delivery strategies from initial planning through project closure.
• Provides a single point of contact for our customers throughout the project lifecycle.
• Conduct and coordinate internal and external project meetings and provide project status reports to project stakeholders.
• Communicate client concerns, questions and conflicts to internal stakeholders and take the necessary actions to resolve and / or troubleshoot challenges in a strategic manner.
• Facilitate internal project planning and status meetings. Assign tasks to project team members and ensure timely completion.
• Responsible for coordination and collaboration of project events, meetings, and technical resources.
• Generate and distribute project reports and lead project meetings to disseminate the appropriate information to the project team and project stakeholders.
• Proactively monitor and report on project budget, timelines and service deliverables.
• Review and lead clarification (as required) of project scope, captured in the services statement of work and working closely with the customer and internal scoping teams during initial project solution architecture.
• Analyze, report and disseminate project status reports to the PMO and Practice Leadership.
• Provide support across the PMO project portfolio to address at risk projects and escalations where necessary.
• Understand and be able to speak to Optiv's portfolio and offerings in alignment with customer goals and objectives.
• Maintain awareness of emerging technologies and project management techniques.
• Perform other duties, as required.
• Up to 25% travel on-site with clients.
• Supervise personnel within the PMO, and others as assigned.

What we're looking for :

What you can expect from Optiv :

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects