Systems Analyst I

Overview

We are seeking an enthusiastic and detail-oriented Systems Analyst I to support enterprise-wide IT operations and systems administration. This position is ideal for tech-forward, self-motivated individuals / candidates looking to explore emerging technologies like AI and automation, while contributing to operational excellence across our current corporate platforms.

Responsibilities

• Analyze and document business / system workflows across IT.
• Create & maintain SOP documentation, FAQs, and policy updates for tools & processes.
• Conduct periodic audits for several business applications and provide guidance, recommendation steps to stay in compliance.
• Lead & support with administering forms using jotforms, MS forms etc. to meet the needs of business and / or processes.
• Collaborate with stakeholders to improve form usability & data collection processes
• Assist with managing SharePoint sites including IT Portal development and support other departmental pages / requests.
• Monitor ticketing workflows in AutoTask and enable monitoring / tracking of dashboards / queues.
• Coordinate with managed service providers and internal teams to track ticket metrics.
• Identify patterns and educate / train teams for efficiency and continuous improvements.
• Assist in managing user access for business applications in scope for IT and partner with other technical teams to assist with SSO configurations & rollouts.
• Maintain internal IT support documentation and training resources through lunch n learn sessions, internal learning management system, etc.

Qualifications