Sr. Professional Service Engineer

The Sr. Professional Service Engineer is responsible for managing complex technical aspects of network deployment and operations for large enterprise multi-vendor networks, while collaborating with project teams to improve service delivery and mentoring TAC engineers to enhance their technical skills. Skilled in delivering on-site and remote professional services, including design, installation, troubleshooting, and analysis. Ability to provide senior level technical support remotely, case management, and experience as a technical escalation point of contact.

Essential Duties and Responsibilities :

• Project Implementation and Planning
• Complete project task items per defined Statement of Work
• Document work items for SOW submission to clients
• Work with the Sales, TAC, and Allied Telesis Development organizations on supporting customer network, Product and Monitoring requirements
• Provide on-site project leadership and direction
• Develop, optimize, and document project technical configurations and templates
• Develop, optimize, and document project deployment plans and processes
• Perform product testing of new product prior to US Launch
• Participate in Controlled Introduction of new product and software rollout
• Participate in 24 x 7 x 365 support coverage schedule
• Up to 25% travel required
• Share knowledge and contribute to projects across all PS ongoing projects
• Assist L2 / L3 with issue isolation and troubleshooting
• Conduct customer training seminars
• Communicate with internal organizations and customers on project status and requirements

Education / Training :

Experience, Skills & Abilities :