Clinical Informatics Specialist

SUMMARY JOB DESCRIPTION:

The Clinical Informatics Specialist’s primary roles are to provide project management, software support and training for the PHMC Health Network’s clinical systems, electronic medical record (EMR), and other applications. This position regularly trains clinical staff and works both remotely and on site. Special and seasonal projects are typical for this role in partnership with the Director of Business Analytics, department co-workers, clinical staff, PHMC IT staff and outside contractors. This is a full-time position in the PHMC Health Network that reports to the Director of Business Analytics.

Shift: Monday -Friday; 8:30am-5:00pm 3 days in office 2 days remote

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Updating and maintaining our clinical content repository and testing product features and EHR workflows
• Coordinates clinical software upgrades in conjunction with the vendor, IT, finance and SHS (health network).
• Coordinates the implementation of additional clinical software modules as needed
• Tests all upgrades and new modules prior to implementation
• Conducts classroom training sessions for new staff and re-training existing staff
• Prepares training environment and all training materials for each class
• Conduct program evaluations and end user proficiency assessments
• Oversees and participates in the development of training materials and assessments
• Performs and coordinates problem management as they are identified in the clinic setting
• Researches and evaluates software solutions that can be utilized in conjunction with the existing EMR to improve/add functionality that supports quality care, documentation and revenue
• Reports recommendations of such to the Director of Business Analytics for action
• Assists in the construction of and makes recommendations to the Director in creating a Clinical Dashboard
• Develops relationships with care partners to support electronic communication of patient information
• Acts as the designated point of contact for HIPAA Security matters
• Works with the Director to develop, update and implement policies and procedures as required by the HIPAA Security Rule and other state and federal regulations
• Ensures that reasonable safeguards and security measures exist, as well as proper staff training, so that electronic Protected Health Information is maintained and is not improperly used or disclosed
• Ensures backup, recovery, and retention capabilities meet business requirements
• Builds forms and Note Templates in the clinical software to ensure compliance with regulatory standards
• Makes recommendations on the electronic medical record utilization with the clinical leadership team
• Acts as a liaison with software vendors as needed
• Assists in the construction of reports when needed
• Participates in quality/risk committee(s) to maintain compliance with required standards
• Oversees the process to optimize care documentation and maximize reimbursement
• Maintains Certification/Licensure up to date and completes mandatory education/in service annually
• Reports non-compliance with policies, procedures, regulations or breaches in confidentiality as appropriate

PHMC/COMPLIANCE RESPONSIBILITIES:

• Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistle Blowers and Conflict of Interest Policies.
• Keeps abreast of all pertinent federal, state and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job
• Comply with Department of Public Health, Joint Commission, other accreditation/regulatory agency standards.
• Adhere to all PHMC Policies and Procedures
• Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS:

• Ability to travel between worksites as needed.
• Excellent interpersonal skills, including friendliness, and empathy. cultural competence required.
• Strong leadership and communication skills required.
• Strong organizational and analytical skills with the ability to multi-task
• Experience working within a dynamic and diverse team
• Results-oriented with strong problem-solving skills and ability to demonstrate strategic thinking
• High level of integrity, self-motivation, and ability to work effectively in a rapidly changing environment with changing priorities. Work well in a team environment
• Ability to navigate through the organization, develop strong partnerships, and influence others across the organization.
• Ability to deal with sensitive and confidential issues appropriately

EDUCATION AND EXPERIENCE

• Epic Certification(s) Required – Clinical Informatics or Ambulatory Principal Trainer
• Experience in professional health care, ambulatory primary care, community and/or behavioral health required.
• 5+ years of classroom training including curriculum development with clinical informatics preferred
• Diverse electronic medical record experience preferred
• 1-2 years of project management experience preferred
• Bachelor’s Degree preferred; or an equivalent combination of relevant education and experience.

PHMC is an EOE and E-Verify Employer