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Senior Systems Engineer
Senior Systems EngineerL7 Solutions • Fort Lauderdale, FL, US
Senior Systems Engineer

Senior Systems Engineer

L7 Solutions • Fort Lauderdale, FL, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Senior Systems Engineer – Advance Your Career with L7 Solutions!

L7 Solutions, a leader in IT and cybersecurity, is seeking a Senior Systems Engineer to drive innovation and deliver top-tier technical solutions. In this role, you’ll design, implement, and support cutting-edge IT infrastructure for our clients, ensuring optimal performance and security.

  • Competitive Salary + Growth Opportunities
  • Hands-On Work with Advanced Technologies
  • Collaborative, High-Performance Team Environment

If you're a skilled engineer ready to take on complex challenges and make an impact, apply today!

As a member of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range of IT support tasks.

The ideal candidate should possess excellent communication skills and be willing to work with clients and staff from technical to non-technical backgrounds. You must have the ability to work in a team environment and take ownership of tasks and projects.

Basic Functions :

  • Provide IT support relating to issues with internal systems and network infrastructure.
  • Support services for Microsoft-related technologies : Windows Server, Microsoft 365, Azure, SharePoint, etc.
  • Support services for virtualization technologies : VMware, Citrix, and Microsoft.
  • Technical services and support at the network level : WAN and LAN connectivity, routers, firewalls, and security.
  • Administer hosted and cloud solutions for customers using technologies that meet their requirements.
  • Support disaster recovery solutions.
  • Remote access solution support : VPN, Terminal Services, and Citrix.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Document maintenance for all computer systems and network infrastructure.
  • Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

    • Additional Duties and Responsibilities :

  • Improve customer service, perception, and satisfaction.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness : specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
  • Assist with projects as needs dictate and drive completion of deliverables on his / her own as needed.
  • Also responsible for assisting in the maintenance of the design and integrity of the internal systems, including customer-facing hosted and cloud environments.

    • Knowledge, Skills, and Abilities :

  • Professional IT Certifications, such as : Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
  • Interpersonal skills : such as telephony skills, communication skills, active listening, and customer care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness : an ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service requests.

    • Benefits :

  • 401K with company match
  • Mobile phone reimbursement
  • Competitive salary based on experience and qualifications
  • Health, vision, and dental benefits included
  • Mileage reimbursement
  • Performance-based incentives
  • Generous bonus levels
  • Full on the job training & support
  • Fun working environment and culture
  • Great opportunity for advancement
  • PTO

    • Compensation Range : $75K - $95K, depending on experience and qualifications.

    Join L7 Solutions and be a part of a dynamic team that values innovation, client satisfaction, and professional growth. Apply now and lead our team to new heights!

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