The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments / services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments / services within the practice plan. Screens and processes internal referrals generated by USF Health and / or outside providers.
Qualifications
Required :
High School Diploma or Equivalent
Work Experience and Additional Information
- 3 years of customer service experience in healthcare
- Completion of 6-month probationary period in USF Patient Access Center
- Demonstration of accurate scheduling and registration for assigned areas within referral service
Duties & Responsibilities
Process and track patient referrals for all departments for timely transfer of patients and recordReceive and review individual productivity reports to self monitor and improve performance if requiredIdentify and route patient appointment information to the correct recipient via computer database and / or telephone callMay assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizationAssure quality through review and reports to identify and route patient appointment information to the correct recipient viacomputer database and / or telephone call
Interact with clinical staff and assist with referrals for timely and efficient procePerform Patient Access functions for all specialties and divisions such as registration, pre-registration, scheduling, and benefit verification to ensure daily operations are maintained according to standardAssist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations