Ambulatory Service Representative - PBX Call Center

Description

Summary :

Performs a variety of complex administrative duties for patients in need of routine and / or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in / outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities :

Receives and directs phone calls from patients and physician offices

Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria

Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities

Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns

Schedules urgent care appointments as needed and directed by physician

Greets patients for scheduled and / or urgent care appointments and procedures

Confirms and verifies patient demographic and insurance information

Collect co-payments from patients upon arrival when applicable

Obtains signatures of consent from patient / guardian for treatment authorization and insurance / billing information

Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed

Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.

Verifies eligibility for procedures or tests from various health care institutions

Reviews and audits billing discrepancy reports and researches errors for resolution

Maintains accurate and timely records, logs, charges, files, and other related information as required

Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff

Prepares special reports or spreadsheets for physicians as requested

Complies with established departmental policies, procedures and objectives

Complies with all health and safety regulations and requirements

Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors

Performs other duties as required.

Requirements :

High School Diploma or GED

Proficient in software and computer systems

Knowledgeable of business office terminology / procedures

Ability to multi task and work under stressful situation

Effective written and verbal communication skills

1+ year of customer service experience required

Experience with medical office terminology preferred

Work Schedule :

8AM - 5PM Monday-Friday

Work Type : Full Time