Community Director

Description:

JOB SUMMARY:

The Community Director oversees the daily operations, financial performance, and overall success of a residential community while ensuring compliance with local and state regulations. This leadership role involves managing leasing, rent collection, vendor relations, resident satisfaction, and on-site team performance. Responsibilities include enforcing policies, supervising staff, maintaining records, and collaborating on operational budgets. Strong negotiation, organizational, and communication skills are essential, along with at least three years of property management experience. This role requires the ability to multitask in a fast-paced environment while delivering excellent customer service and fostering a positive community atmosphere.

ESSENTIAL FUNCTIONS:

• Oversee the daily operations of the property while ensuring adherence to financial guidelines established by AMP and the Housing Authority of the City of Austin.
• Ensure all business activities comply with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws governing apartment management.
• Maintain a thorough understanding of the Texas Apartment Application, leasing procedures, and related lease documents, staying informed of any regulatory updates.
• Partner with Human Resources and Regional Directors to manage the full employee lifecycle, including recruitment, termination, training, performance evaluations, and ongoing development of on-site staff. Responsibilities include onboarding, conducting 90-day and annual performance reviews, approving timesheets, and providing guidance on company policies and procedures.
• Collaborate with the Regional Manager in developing and managing operational budgets.
• Ensure timely rent collection and accurate posting of payments, as well as oversee the eviction process for delinquent accounts in accordance with legal requirements.
• Maintain effective communication with vendors and contractors, managing work schedules, billing, vendor relations, and certificate of insurance compliance.
• Ensure lease files are complete, accurate, and properly executed.
• Oversee office operations, ensuring timely opening, cleanliness, and the readiness of model apartments for tours and inspections.
• Maintain accurate records of all management activities on a daily, weekly, and monthly basis, submitting required reports to the Regional Director as scheduled.
• Proactively communicate any operational challenges or concerns to the Regional Director in a timely manner.
• Foster a culture of exceptional customer service, serving as a role model for the on-site team.
• Stay informed about market trends and industry developments through trade publications and professional organizations.
• Review and approve all tenant applications to ensure compliance with leasing requirements.
• Perform additional duties as assigned to support the overall success of the community

Requirements:

SKILLS AND QUALIFIATIONS:

• Minimum of three (3) years of property management experience.
• High school diploma, GED, or equivalent required; bachelor's degree or equivalent experience preferred.
• One (1) to three (3) years of management experience preferred.
• Strong negotiation skills.
• Exceptional organizational skills with a high level of attention to detail.
• Excellent written and verbal communication skills, with the ability to effectively engage across digital platforms and in-person interactions.
• Strong interpersonal skills to foster relationships with a diverse range of stakeholders.
• Proficiency in Microsoft Office and related software; experience with ResMan property management software preferred.

PHYSICAL DEMANDS:

• Ability to stand for extended periods, bend, stoop, squat, kneel, and lift over 20 pounds.
• Occasional property tours with prospective residents as needed.

WORKING CONDITIONS:

• General office conditions.
• Exposure to weather conditions when walking and working on the property