Medical Assistant I

The Medical Assistant I is an unlicensed health professional and is primarily responsible for assisting patients throughout the routine visit and helping with health management. The Medical Assistant I works collaboratively with other health care members to provide comprehensive, quality and accessible health care services to patients under the supervision of a medical provider, RN, LVN, clinic operations manager, or clinic nurse manager, based on location.

ESSENTIAL JOB FUNCTIONS :

• Works closely with medical providers to provide comprehensive health care to patients.
• Prepares for the patient visit in advance to ensure that all labs, diagnostics, hospital / ER discharge summary etc. are ready and available for the visit.
• Assists in the provision of clinical services such as, but not limited to, taking vital signs; performing EKG, immunizations, skin tests, vision and hearing tests, and blood draws; and collects and prepares specimens as necessary.
• Ensure complete, accurate and timely documentation for all encounters including vitals, health maintenance, health records, organizational and state-wide screenings, vaccinations, medications and questionnaires.
• Operates various medical equipment, e.g., electrocardiogram, audiometry, bilimeter, glucometer, spirometer, HbA1c meter, protime reader, pulse oximeter, and autoclave.
• Injects, handles, or provides vaccines and medications to patients after verifying with RN or medical provider.
• Administer vaccines and medications according to the five rights of medication administration (1) right patient, (2) right medication, (3) right dose, (4) right time, and (5) right route, all while maintaining barcode scanning compliance.
• Adheres to vaccine funding sources (VFC, VFA, BAP, DPH) and protocols as applicable.
• Measures and describes TB skin test reaction, and refers to RN / medical provider for interpretation.
• Prepares exam rooms before and after each patient in accordance with NEMS policy and OSHA guidelines, including restocking of exam rooms, operatory, and sterilizes instruments.
• Assists providers during physical examinations, treatments, and procedures as requested.
• Assists in discharging the patient at the completion of the office visit including going over the printed office visit summary; aids in the completion of medication, laboratory, and radiology orders; provides patient education information ordered by the provider; answers any final logistical questions the patient may have.
• Arranges for hospital admission or ER visit as required.
• Makes appropriate referrals to other departments within the agency as well as to outside agencies.
• Refers to a registered nurse or a medical provider for any telephone or drop-in triaging cases.
• Assists patients with ambulation and transfers e.g. wheelchair, stryker chair.
• Completes forms required for different programs, e.g., authorization, and referral forms.
• Responsible to track and follow up on patients with continuing health care needs such as, but not limited to, health screening, breast cancer screening, cervical cancer screening, colorectal cancer screening, , glucose, cholesterol, etc.
• Rotates to other clinic sites or medical departments as required based on operational needs.
• Monitors and records refrigerator and freezer temperatures.
• Assists with interpreter needs for patients.
• Participates with achieving organizational goals, both clinical and CAHPS.
• Reports incidents promptly and accurately, ensuring timely communication of relevant details.
• Actively participates in all mandatory training sessions as required.
• Reviews, responds, or forwards patient portal messages to ensure completion.
• Performs other job duties as required by manager / supervisor.

QUALIFICATIONS :

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NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS : Competitive benefits, including free medical, dental and vision insurance for employee, spouse and / or children; and company contribution to 401(k).