Senior Director / VP of Operations (New York)

About Extension Health

Extension Health is a full-stack platform for proactive, personalized healthcarecombining cutting-edge diagnostics, longevity therapeutics, and concierge-level experience to optimize human performance and extend healthspan. We provide unmatched access to advanced longevity medicine, bespoke care pathways, and white-glove service under the leadership of Regenerative Medicine Expert- Dr. Jonathann Kuo and his team of expert doctors.

As an early innovator in the rapidly expanding concierge longevity care market, Extension Health has achieved 95% growth through word-of-mouth. In addition to cutting edge diagnostic, therapeutics and the safest and most trusted Peptide therapies, we are also now introducing a tiered membership model aiming to establish a new benchmark for health optimization.

The Extension Health office location is currently in the West Village in New York, with a number of other locations planned to open in New York, Philadelphia and Miami in the coming year.

Role Summary

Were seeking a strategic and execution-oriented VP of Operations to oversee the daily operations of our clinic, concierge medical services and membership program. This leader will be responsible for building and managing a best-in-class patient experience while ensuring operational excellence across clinical and non-clinical teams.

The ideal candidate is a proven operator with experience managing teams of up to 20 people in operationally intensive environments, particularly in healthcare, luxury hospitality, or high-touch wellness services.

Key Responsibilities

• Lead and manage all day-to-day operations across the clinic, membership and concierge services
• Oversee cross-functional teams, including a Senior Operations Manager, patient services, clinical operations, support staff, membership relations and client success
• Partner with clinical leadership to streamline care delivery and elevate the patient experience
• Manage supplier relationships to ensure efficient supply of the most trusted therapeutic products
• Design and implement scalable systems, SOPs, and processes to improve efficiency and quality of delivery of all concierge and membership services
• Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy .
• Track KPIs across patient satisfaction, team performance, and operational benchmarks
• Own scheduling, service coordination, and white-glove logistics for high-net-worth clientele
• Collaborate with the sales and marketing division to generate location-specific business growth .
• Lead hiring, training, and performance management for non-clinical teams
• Develop and manage operational budgets and vendor relationships
• Serve as the key operational liaison between the executive team, clinical providers, and front-of-house staff
• Assist with location expansion strategy and execution

What to Expect / What Youll Do

Qualifications / Skills

Compensation & Benefits

Position Summary