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Mobility Field Support Specialist
Mobility Field Support SpecialistIndependent Software • Columbia, MD, US
Mobility Field Support Specialist

Mobility Field Support Specialist

Independent Software • Columbia, MD, US
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What You Will Do :

  • As a Mobility Field Support Specialist, you will provide hands-on technical support for end-user hardware, software, and network systems across multiple sites.
  • You will conduct site surveys, analyze current configurations, prepare documentation, and ensure efficient installation, maintenance, and troubleshooting of computing and telecommunications equipment.
  • This role requires a strong technical foundation in workstation setup, hardware repair, and network connectivity.
  • You’ll be responsible for supporting day-to-day IT operations while maintaining compliance with organizational and customer standards.

Key Responsibilities :

  • Conduct site surveys to assess and document current configurations and user requirements.
  • Analyze existing IT environments and prepare specifications for new hardware acquisitions.
  • Develop and maintain hardware installation schedules for multiple sites.
  • Prepare detailed drawings and documentation for configuration changes.
  • Install, configure, and test computer workstations, printers, teleconferencing equipment, and related peripherals.
  • Configure and maintain communications devices, fiber optic and Ethernet cabling, and telephone systems.
  • Troubleshoot, repair, and perform preventive maintenance on hardware and peripherals.
  • Train site personnel in proper use and basic maintenance of IT hardware and software systems.
  • Support end users both in person and remotely, ensuring prompt resolution of issues.
  • Maintain accurate records of equipment, installations, and service tickets.
  • Ensure adherence to all organizational policies, safety standards, and security protocols.

    • Required Skills and Qualifications :

  • Proficient in installing, repairing, and troubleshooting computer hardware and peripherals.
  • Skilled in configuring and maintaining Windows operating systems, software, applications, and security patches.
  • Familiar with Active Directory, security policies, and user account management.
  • Ability to read and interpret technical manuals, diagrams, and schematics.
  • Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Access).
  • Excellent communication and interpersonal skills for working with technical and non-technical users.
  • Strong analytical and problem-solving skills; able to diagnose and resolve issues efficiently.
  • Capable of working independently with minimal supervision and managing multiple priorities effectively.

    • Must be available to work an 8-hour shift between 6 :

  • 00 a.m. and 6 : 00 p.m., as scheduled.

    • Education and Experience :

  • High School Diploma or GED and 0–2 years of related experience.
  • An AA or BS degree in a technical field may substitute for experience requirements 8570-compliant certification required; Security+ is preferred.

    • Clearance Requirement :

  • Must possess an active TS / SCI with appropriate Polygraph to be considered for this role Why Choose Independent Software : At Independent Software, our people are the mission.
  • We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

    • When you join us, you will :

  • Support critical national security missions that matter Be part of a close-knit, employee-first culture where your voice is heard Expand your skills through ongoing training, mentorship, and career development Enjoy competitive compensation, generous benefits, and work-life balance Ready to take the next step in your career?
  • Join us and be part of something bigger.

    • Apply today.

  • We’re an equal opportunity employer.
  • All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.   Powered by JazzHR
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