Service Writer / Customer Support Representative

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Description
Service Writer / Customer Support RepresentativeUp to $28 per hour depending on experienceDay shift Monday- Friday

When you work with Clarke, you are working with an industry leader! Our Team is currently looking for a Service Writer Customer Support Representative to keep up our level of commitment to customer service. In these roles, the rep would interpret customer needs on telephone or in Customer Support Center to fulfill the parts and service needs of the customer.

What are the Duties?

ESSENTIAL DUTIES:

• Retail focus - Customer Relationship
• Solicit sale of new or additional parts or services.
• Utilizes computer system for entering and updating customer orders, maintaining accurate inventory, and closing invoices to customer.
• Strong data entry skills are a must.
• Communicating with customer in person, over the phone and using electronic (web-based) tools.
• Handle /resolve inventory issues at the location
• While performing the duties of this job the employee is required to write an accurate, descriptive and clear repair order for work to be performed.
• Ability to effectively work in a team environment.

EDUCATION and/or EXPERIENCE

• 2 years related experience with Service Writing will be helpful.
• Experience with warranty work and invoicing needed
• A technical background with engines will be helpful
• Must be able to obtain DOT Med Card
• High school diploma or general education degree (GED)

PHYSICAL and SAFETY REQUIREMENTS

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit.
• The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms.
• The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance.
• The associate must be able to read and write reports.
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions. ?
• The employee is occasionally required to safely operate warehouse equipment including 2-wheel and 4-wheel carts, forklift truck, etc.

Certificates, Licenses, Registrations

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the last 3 years.
• No drug or alcohol-related conviction on driving record in the past 5 years (ie., DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Why should you apply? Clarke Power is headquartered in Cincinnati and has branches across the country! Clarke is over 60 years strong and growing. We provide training, highly competitive salary, Hiring Bonus, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:

• Health Insurance (medical, dental, vision)
• Healthcare Savings Account Option
• Paid Holidays & Vacation
• Life insurance
• A great 401K plan
• Benefits start the first day of the month following your start date!
• We promote a clean & safe environment in a friendly and professional team atmosphere
• You Belong with Clarke!

Clarke Power is an Equal Opportunity employer

Salary Description
Up to $28 per hour, depending upon experience