Senior Service Technician

Job Description

Job Description

Job Summary :

We are seeking a highly skilled and experienced Senior HVAC Service Technician to lead our team in delivering top-quality heating, ventilation, and air conditioning services. In this role, you will manage complex installations, perform advanced diagnostics and repairs, and mentor junior technicians. You will also act as a key customer liaison, ensuring satisfaction through exceptional service and expertise.

Key Responsibilities :

• Perform advanced troubleshooting, diagnostics, and repairs on HVAC systems, including specialized and high-efficiency units.
• Lead and supervise the work of junior and mid-level technicians, providing guidance and ensuring adherence to quality standards.
• Oversee large-scale installation and maintenance projects, ensuring timely completion and compliance with customer specifications.
• Conduct comprehensive system inspections, preventative maintenance, and performance optimization.
• Collaborate with customers to recommend tailored solutions, upgrades, and energy-efficient options.
• Train and mentor team members, fostering professional growth and maintaining a high-performing team.
• Ensure all work complies with local codes, safety regulations, and company policies.
• Prepare and review detailed service reports, ensuring accuracy and thoroughness.
• Respond to high-priority and emergency service calls, providing quick and effective resolutions.
• Stay up-to-date on industry trends, technologies, and certifications to maintain technical expertise.
• Represent the company professionally and maintain strong customer relationships.

Qualifications :

Physical Requirements :

Benefits :

Responsibilities of a Senior HVAC Service Technician :

Lead efforts to diagnose and resolve the most complex HVAC system issues, including electrical, mechanical, and airflow-related problems.

Oversee and direct the work of junior and mid-level technicians, providing guidance and ensuring quality standards are met.

Plan and execute large-scale installation, repair, or maintenance projects, coordinating resources, schedules, and team assignments.

Perform complex repairs and installations, including high-efficiency and specialized HVAC systems such as geothermal or variable refrigerant flow (VRF) systems.

Build strong relationships with customers by providing expert advice, clear communication, and tailored solutions.

Train, mentor, and evaluate junior technicians, fostering their professional growth and technical expertise.

Ensure all work complies with local codes, safety regulations, and environmental standards.

Collaborate with customers, engineers, and sales teams to design customized HVAC systems that meet specific needs.

Prepare detailed service reports, project updates, and customer communication records.

Identify and recommend opportunities for system enhancements, new installations, or service agreements.

Take charge of emergency service calls and high-priority repairs, ensuring quick and effective resolution.

Stay current with industry advancements, emerging technologies, and updated safety regulations.

Assign tasks, monitor progress, and ensure efficient use of tools, materials, and workforce.

Conduct final inspections on installations and repairs to ensure work meets company standards and customer expectations.