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Meal Program Associate
Meal Program AssociateRonald McDonald House Charities Bay Area • Palo Alto, California, USA
Meal Program Associate

Meal Program Associate

Ronald McDonald House Charities Bay Area • Palo Alto, California, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

JOB SUMMARY

The Meal Program Associate ( M PA) is responsible for maintaining a clean organized and wel l- stock commercial and family kitchen spaces at the 123-room Ronald McDonald House at Stanford. Under the direct supervision of the Family Programs Manager the MPA restocks all community pantries fridges and freezer ensuring food items are not expired older stock is consumed first and maintaining control over inventory. The MPA supports the Meal Program Coordinator by periodically clean ing the kitchen spaces to ensur e a high level of quality control. MPA s are responsible for accepting and storing Sysco orders food donations. A ccepting and distributing daily meal orders from CateredToo Kanteen McDonalds and others . The MPA also aids the Meal Program Coordinator with MegaBITES groups providing direction and support .

This MPA is tasked with preparing and serving lunch for school break camps e nsuring that all food preparation adheres to safe food handling practices. Th is role ensures that the commercial kitchen follows local and state regulations. The MPA works alongside the Kitchen V olunteers attending to family kitchen needs restocking and meal distribution. Additionally The MPA keeps track of breakfast and dinner serving numbers and reports them to the Meal Program Coordinator.

The Meal Program Associate is a full - time non-exempt role to work some holidays and weekends.

DUTIES AND RESPONSIBILITIES

  • Maintain a well -stock ed organize d and clean community refrigerators pantries and freezers.
  • Ensur e food items are not expired spoiled or tampered with.
  • Keep track of house - provided food items and report to Meal Program Coordinator for ordering.
  • Guide the work of Kitchen Volunteers utilizing them as an extension of the meal team to restock spaces distribute meals food quality control and attend to the family needs.
  • Accept and distribute daily dinners from CateredToo Kanteen and McDonalds e nsuring accurate record - keeping of meals received and distributed.
  • Perform walkthroughs in all three family kitchens including breakfast areas community pantries fridges and freezers throughout the day.
  • Maintain breakfast supplies in stock and properly labeled for Guest Service Associate team to set up.
  • Restock and put away daily continental breakfast items including keeping records of consumption .
  • Collect family feedback including dinner satisfaction food quality service delivery and food variety as well as communicating any concerns to the Family Programs Manager.
  • Accept and store Sysco orders focusing on temperature control procedures food handling practices and ensuring accuracy of orders.
  • Inspecting the family kitchen cooking supplies periodically and replacing any damaged or missing utensils .
  • Support the Meal Program Coordinator and Housekeeping team in cleaning the Commercial Kitchen including properly organizing food items in the commercial refrigerator freezer and pantry.
  • Support the Meal Program Coordinator with MegaBITES groups including planning hosting directing serving and cleaning up.
  • Plan prepare and serve lunch for school break camps.
  • Ensure the Commercial Kitchen complies with local and state health regulations.
  • Keep track of commercial kitchen refrigerator freezer and three-compartment sinks temperature.

QUALIFICATIONS AND PREREQUISITES :

Education and experience :

  • High School Diploma Required
  • 1 year of customer services experience
  • Knowledge s kills a bilities and o ther :

  • Spanish-speaking a plus
  • Compassionate and attentive customer service.
  • Good problem-solving and organizational skills.
  • Strong attention to detail.
  • Ability to work and adapt to a fast and slow-paced environment.
  • Good active listening.
  • Ability to work independently.
  • Ability to handle difficult situations with confidence and compassion.
  • Service oriented.
  • Ability to set professional boundaries with families.
  • Ability to work as part of a large team fostering a positive work environment.
  • Strong communication skills.
  • Interest in working with families and children.
  • Ability to work with diverse populations.
  • Computer literate in MS Office suite of products or similar.
  • Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families.
  • Certified in Adult & Pediatric CPR First Aid and AED or ability to get certified.
  • Certified in ServeSafe food handling or ability to get certified.
  • Valid CA drivers license.
  • Must be able to lift 50 pounds.
  • Job description is for informational purposes only. Additional duties that are consistent with the responsibility level may be assigned.

    Required Experience :

    Junior IC

    Key Skills

    Crisis Management,Microsoft Word,Office Experience,Conflict Management,Constant Contact,Microsoft Powerpoint,Research Experience,Salesforce,Administrative Experience,Public Speaking,Google Suite,Writing Skills

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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