Service Center Coordinator

LOCATION: Cottonwood, AZ

STATUS: FT/40hrs/wk/flex schedule to meet the needs of the communities

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

PURPOSE OF THE POSITION

Through the operation of the Service Center, this position will develop and maintain service delivery and actively promote the structure and identity of The Salvation Army and its mission. The coordinator will manage and supervise The Salvation Army's daily social service assistance programs within their community. They will work with the Divisional Service Extension Director to create and oversee an Advisory Council, interact with and present to various community groups, and recruit, manage, and retain volunteers. The coordinator will work to seek funding sources through grants, local fundraising events, annual kettle campaigns and other sources as identified. They will coordinate and supervise special events throughout the year, such as Back to School and Christmas distributions, camping programs, and newly identified programs.

QUALIFICATIONS

• High school diploma or GED required
• Must be 21 years of age or older
• Minimum 3 years of office management & social services experience required
• Knowledge of The Salvation Army and its organizational structure is preferred
• Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances
• Able to maintain a non-judgement attitude, professional approach and boundaries with clients.
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention and conflict resolution skills
• Ability to assess at risk participants and situations
• Ability to maintain a calm demeanor in stressful situations
• Excellent verbal and written communication skills
• Must pass a criminal background check
• Maintain confidentiality of sensitive client data
• Computer literate in Microsoft Word, Excel, Publisher, Outlook, and TEAMS preferred
• Position requires the use of a personal vehicle with mileage reimbursement.
• Must maintain AZ driver's license, registration, and proof of insurance, with a clean driving record
• Excellent organizational skills
• Attention to detail and ability to track and present accurate information
• Ability to work independently and with minimal supervision
• Ability to work well in a rapidly changing work environment and manage multiple tasks at one time
• Maintain a good rapport and communication with staff, volunteers, vendors, and the public
• Complete TSA Fleet, Protect the Mission, & Anti-Harassment e-training within the first 5 days of employment

RESPONSIBILITIES

Community

• Represent The Salvation Army within the assigned geographical locale.
• Provide assistance within the guidelines of The Salvation Army, including referrals to other resources as needed.

General Office Duties

• Produce and process office correspondence, including but not limited to emails and mailings.
• Maintain & inventory all Salvation Army equipment & supplies, including the ordering of office supplies.
• Keep & compile accurate records ensuring that reporting & record-keeping follow policy & procedure.
• Work in conjunction with the Divisional Service Extension Director, the Divisional Social Service Director, and Divisional Statistician to ensure the accurate recording of all delivered services.
• Answer incoming telephone calls, assisting the caller with information, referrals & appointments.
• Maintain a clean, uncluttered, and safe office and storeroom environment.

Social Services

• Interview and assist clients within the guidelines of each assistance program, referring to other resources as needed and maintaining records according to procedures.
• Attend meetings and collaborate with other community agencies and resources to ensure knowledge of their programs to provide referrals and avoid duplication of services.
• Seek, obtain, and maintain vendor relationships to assist clients.
• Develop, coordinate, and participate in seasonal distributions including, but not limited to, holiday food & toys, back to school and summer camp for children and adults.

Food Pantry

• Organize and maintain an ongoing pantry of food items within guidelines.
• Develop resources to ensure donations of food items.

Volunteers

• Recruit, train and manage volunteers to assist with the center programs and special events.
• Process requests for volunteer background checks.
• Ensure completion of all applicable volunteer paperwork.
• Recruit, develop and maintain an active Advisory Board.

Local Fundraising and Resources

• Assist the Divisional Service Extension Director with identifying and applying for local sources of grants, in-kind donations, and other income to ensure the financial stability of the Service Center, in conjunction with the Divisional Development Department.
• Assist in maintaining documentation and reports as needed for each funding source.
• Organize and supervise annual fundraising events, including a kettle campaign.
• Ensure that all paperwork involving donations of cash and gift-In-kind items is complete according to policy.

Local Public Relations & Social Media

• Work with the Divisional Public Relations Director and the Service Extension Staff to properly promote programs and respond to questions from the public on various media platforms.
• Act as The Salvation Army representative for the local community.
• Submit copies of all public relations interviews, newspaper stories, and other materials to Divisional Headquarters, ensuring any required paperwork is complete and on file.
• Seek out sources of free publicity for the center & its activities, maintaining positive media relationships.
• Attend meetings and present program information to volunteer groups, local churches, service clubs, businesses, community meetings, and others.

Emergency Disaster Services

• Assist with Emergency Disaster Services (EDS) as needed.

Other

• Travel is necessary including local meetings, presentations, special events, off-site multi-day training and general office duties.
• Perform other duties as assigned as they relate to the position of Service Center Coordinator.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.