Software System Support EngineersIron EagleX • Virginia Beach, Virginia, United States
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Software System Support Engineers
Iron EagleX • Virginia Beach, Virginia, United States
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job_description.job_card.job_descriptionMinimum 8 years of experience in technical support position and Operational or Intelligence Community (IC) operations, platforms, functions, and terminology experience. Minimum of 8 years’ experience in implementing and training software systems / updates, standard operating procedures and technical documentation. Minimum 4 years with communicating intelligence and operations details to senior leaders. Minimum of 4 years’ analyzing HUMINT, SIGINT, IMINT, OSINT, or a combination of two or more intelligence disciplines. Minimum of 3 years’ experience in the following applications : Microsoft Office (Word, PowerPoint, Excel, and Access); Analyst Notebook; M3 - Multimedia Messenger (Or other reports-based research tools such as Catapult, Palantir, or FADE), HOT-R (Or CHROME - Counterintelligence and Human Intelligence Requirements, Reporting, and Operations Management Environment) Minimum 8 years with communicating intelligence and operations details to senior leaders. Minimum of 8 years’ experience managing FSEs and teams geographically dispersed. Bachelor Degree in Computer Science, Information Systems, Engineering, or other related discipline; or Technical School Certificate related to computer systems OR the equivalent technical training with experience that aligns directly to the duties to be performed in lieu of degree for specific user units. Minimum of two (2) years, within the last eight (8) years, operational experience with / or supporting the assigned Component. Minimum of five (5) years operational experience with or supporting an organization’s : navigation and mission planning techniques including preparation and check out of flight plans for aircraft weapons systems OR mission planning computer systems, communications, mission equipment, and planning techniques including preparation of unit mission plans for conduct of peacetime and wartime special operations missions. Experience with the assigned Component’s tactical Standard Operating Procedures (SOP) and mission guides. Knowledgeable of assigned Components operations and tactics. An ACTIVE Secret Clearance with TS Eligibility is required for all locations. Some locations require TS / SCI Will have all the same qualifications as the Tactical Support Engineers. Minimum of seven (7) years operational experience with or supporting an organization’s : navigation and mission planning techniques including preparation and check out of flight plans for aircraft weapons systems OR mission planning computer systems, communications, mission equipment, and planning techniques including preparation of unit mission plans for conduct of peacetime and wartime special operations missions. In addition, specific experience in the following areas / programs depending on the assigned component : - DoD 8570 IAT Level 2, or higher, certification (IE : Security+) - Other, , customer-specific planning & execution software applications An ACTIVE Secret Clearance with TS Eligibility is required for all locations. Some locations require TS / SCI. B.S. in IT or Computer science, 4 years’ experience in IT or Computer related fields in lieu of degree 4 years System Administrator Experience 2 years Microsoft Automation experience At least 1 year experience with testing, quality assurance, and drafting test plans for functional testing and accreditation ITIL v3 Certification and 1 year experience in an ITIL IT Service Organization DoD 8570 IAT Level II certification required Ability to construct documentation necessary to receive an Interim Authority to Operate (IATO) Strong client / server and network troubleshooting skills Experience with VPN and PKI technologies Scripting experience in Batch, VBScript, PowerShell V1 / 2, and AutoIT Possess Technical Writing skills to include : drafting Standard Operating Procedure (SOP) documents, accreditation documentation, and peer review of documents created by others. An ACTIVE Secret Clearance with TS Eligibility is required 5 years System Administrator Experience at the NOC level Ability to install / configure / troubleshoot VMware server virtualization products independently. Experience in configuring Information Technology assets in accordance with Federal Information Processing guidelines (such as DISA STIGs and NSA SNACs) Experience working with the DoD DIACAP accreditation process Experience in configuration and maintenance of networking equipment - primarily routers, switches, and firewalls Ability to run the DoD-approved Information Assurance tool to assess the vulnerability status of networked and non-networked assets and provide reporting / risk assessments as needed. An ACTIVE Secret Clearance with TS Eligibility is required Experience with cloud computing, including the various cloud deployment models, cloud service models, and cloud deployment architecture. Strong background in cloud computing or a similar technical area. BS with 10-12 Years experience, or MS with 8-10 years experience, or PhD with 5 years experience in a related field is required. Previous experience supporting an enterprise IT environment for a DoD COCOM or similar level organization. DoD IAT Level II certification required. AWS or AZURE or Google cloud certifications - i.e. AWS Solutions Architect, Azure Fundamentals, Google Associate Cloud Engineer or higher required. Prior experience supporting cloud migration efforts required. Bachelors Degree in Information Security, Information Technology, or related discipline, or equivalent experience / combined education, with 5+ years of professional experience. Must have and maintain a DoD 8570.01-M (Information Assurance Workforce) IAM level 1 certification (e.g. Security+, GSLC, CISM, or CISSP). Experience with RMF artifacts, obtaining and maintaining system ATOs, and implementing new and complex technologies at multiple classification levels within large enterprise environments. Experience performing continuous monitoring and cybersecurity hygiene of a windows domains and network enclaves. Problem solving and time management capabilities. 5 years of experience working with federal / government agencies in sensitive and classified environments. Experience with Risk Management Framework (RMF), NIST 800-53, DAPPM, and other legal and regulatory guidance. Excellent customer relations and customer support skills Experience working in a team-oriented, collaborative environments. DoD 8570 IASAE Level III certification (Government will allow a 3-6 month waiver to obtain the required concentration of either ISSAE or ISSAP). Bachelor's degree in computer science or related field OR Masters’ Degree in Computer Science or related field 5 years performing security engineering are architecture with Bachelors’ Degree OR 10 years security engineering and architecture experience. Bachelor’s Degree , business related field preferred, or equivalent experience. 5+ years supporting current windows desktop technologies and client / server applications in a windows based network environment. Specifics include : Microsoft Windows Server, current / latest version of Exchange (or other enterprise mail systems) Active Directory, Group Policy; Solid understanding of TCP / IP network fundamentals and related equipment (switches, routers, etc.) Virtualization experience required (VMWare / Hyper-V) Minimum Bachelor's degree in Business, Engineering, or an Aviation discipline. (Master's degree in Business Administration or a technical field desired). Defense Acquisition University (DAU) Level 1 certified (any discipline) (Level 2 certified (any discipline) 5 years' experience as a staff officer or an aviation officer OR in aviation logistics or aviation maintenance management. Bachelor's Degree in Computer Science, Information Systems, related technical discipline, or equivalent technical training. May consider candidates without a degree given applicable work experience. (Masters degree desired) 6 years of programming experience. 2 years of .NET Development. C# / VB programming skills. MS SQL Server (v. 2000+). WPF (Windows Presentation Foundation). API (Application Program Interface) experience. DoD IAT 8570 Level II or higher. Minimum of 10 years’ experience integrating multiple operational intelligence applications and data services to create real-time shared situational awareness of disparate information for decision support to commanders at strategic to tactical levels. Minimum 5 years experience in technical support position and Operational or Intelligence Community (IC) operations, platforms, functions, and terminology experience. Minimum of 5 years’ experience in implementing and training software systems / updates, standard operating procedures and technical documentation. Minimum 5 years’ of progressive experience in technical support position and Operational or Intelligence Community (IC) operations, platforms, functions, and terminology experience. Minimum of 5 years’ experience in implementing and training software systems / updates, standard operating procedures and technical documentation. Please see each individual position for the education requirement Top Secret SCI security clearance is required unless otherwise specified in position description. National health, vision, and dental plans 20 days of PTO and 11 paid holidays Life Insurance Short and long term disability plans 401(K) retirement plan Incentive and recognition programs Relocation opportunities
Overview
Iron EagleX (IEX) is a technology-driven innovator dedicated to IT modernization and cutting-edge technical solutions in the fields of data science, artificial intelligence / machine learning (AI / ML), and other specialized areas of computer science. We also deliver advanced intelligence and cybersecurity services to the U.S. Department of Defense and other federal agencies. Our team of experts thrives on solving complex challenges, driving mission success through innovation, and fostering a collaborative culture that values integrity and excellence. Joining IEX means contributing to critical missions, working with leading technologies, and advancing your career in a dynamic and rewarding environment.
Responsibilities
Job Description :
The effort's objective is to provide software-agnostic field support for forward-deployed users of operational, advanced analytic intelligence support, and technical and analytical mission planning and execution systems support. Field services include engineering and technical administration, embedded data services, and analytical support and mentorship for workflow development, data source integration, and expert utilization of multiple software capabilities to solve information challenges, including those that are mission critical. The services will take place across the SIE, including Tactical Local Area Networks and other Department of Defense military hardware and End User Devices. The scope encompasses the SOF Enterprise defined as Headquarters United States Special Operations Command (USSOCOM), Theater Special Operations Commands (TSOCs), United States Army Special Operations Command (USASOC), Naval Special Warfare Command (NSWC), Air Force Special Operations Command (AFSOC), Marine Corps Special Operations Command (MARSOC), and Joint Special Operations Command (JSOC)
This position is contingent upon the award of a SOCOM contract. Work is expected to begin in mid 2025.
Qualifications
Job Duties Include (but not limited to) :
Operations Domain Support Engineers : (Colorado Springs, CO; Fayetteville, NC; Stuttgart, GE; Seoul, Korea; Camp Smith, HI; Miami, FL; Tampa, FL; Hurlburt Field, FL; Ft. Campbell, KY; Columbus, GA; Virgina Beach, VA)
- Minimum 4 years of progressive experience in technical support position and Operational or Intelligence Community (IC) operations, platforms, functions, and terminology experience.
- Minimum of 4 years operational experience with or supporting an organization’s : navigation and mission planning techniques including preparation and check out of flight plans for aircraft weapons systems OR mission planning computer systems, communications, mission equipment, and planning techniques including preparation of unit mission plans for conduct of peacetime and wartime special operations missions.
Operations Domain Support Engineers - Senior : (Tacoma, WA; Ft. Campbell, KY; Coronado, CA; Tampa, FL; Stuttgart, GE)
Intelligence Support Engineers : (Tacoma, WA; Fayetteville, NC; Stuttgart, GE; Columbus, GA; Sneads Ferry, NC; Qatar, AUAB; Hurlburt Field, FL; Miami, FL; Tampa, FL; Camp Smith, HI; Coronado, CA)
Intelligence Support Engineers - Senior : (Colorado Springs, CO; Seoul, Korea; Fayetteville, NC; Stuttgart, GE; Sneads Ferry, NC; Qatar, AUAB; Coronado, CA; Djibouti, AF; Jordan; Camp Smith, HI)
Tactical Support Engineers : (Hurlburt Field, FL; Pope Field, NC; Yokota, JP; Kadena, JP; Tucson, AZ; Mildenhall, UK; Odiham, UK; Tacoma, WA; Colorado Springs, CO; Fayetteville, NC; Savannah, GA; Columbus, GA; Sneads Ferry, NC; Ft. Campbell, KY; Virginia Beach, VA; Coronado, CA; Albuquerque, NM; Clovis, NM; Camp Smith, HI, Tampa, FL)
Tactical Support Engineers – Senior : (Hurlburt Field, FL; Pope Field, NC; Yokota, JP; Kadena, JP; Paiser Kaserne, GE; Mildenhall, UK; Odiham, UK; Tacoma, WA; Colorado Springs, CO; Fayetteville, NC; Savannah, GA; Columbus, GA; Ft. Campbell, KY; Virginia Beach, VA; Coronado, CA; Albuquerque, NM; Clovis, NM; Tampa, FL)
IT Systems Engineers : (Coronado, CA; Virginia Beach, VA)
IT Systems Engineer - Senior : (Coronado, CA)
Cloud Architect : (Tampa, FL)
Information Systems Security Manager (ISSM) : (Tampa, FL)
Information Systems Security Engineer (ISSE) : (Tampa, FL)
Systems Engineer : (Tampa, FL)
Special Project Manager (Mission Owner / Product Integrator) : (Ft. Campbell, KY; Hurlburt Field, FL; Virginia Beach, VA; Fayetteville, NC)
Maintenance Software Developer : (Shalimar, FL; Ft. Campbell, KY)
Tech Lead (Senior) : (Tampa, FL)
Master Trainer (Senior) : (Tampa, FL)
Exercise Lead Coordinator : (Tampa, FL)
Education & Certifications :
Security Clearance :
Benefits :
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