Triage Assistant

Overview

LifeLong Medical Care has an exciting opportunity for a Triage Assistant to join our multi-disciplinary team providing primary care services at our East Oakland Health Center. The Triage Assistant is part of a patient-centered, multi-disciplinary care team composed of clinical providers, medical assistants, and auxiliary staff providing urgent and primary care health services in a community health center setting. Under the supervision of the Center Supervisor the Triage Assistant provides administrative support to the Triage team, is the key link between patients, providers and pharmacies, and assists Triage Team in achieving key objectives.

This is a full time, 40 hrs / wk, benefit eligible position in Oakland.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Benefits

Compensation : $20 - $21 / hour. We offer excellent benefits including : medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

• Functions as liaison between clinic Triage department and LifeLong Medical Care Call Center. Responsible for retrieving, prioritizing, and updating all incoming messages for Triage, and alerting RNs to urgent messages.
• Assists walk-in patients with medication refill issues.
• Initiates the paperwork process that requires clinical input from providers.
• Assists in submitting EDD claims on behalf of providers that are signed up for online EDD.
• Schedules urgent and follow-up appointments in EPIC, our electronic health record system.
• Works closely with the Medication Program Coordinator to assist Contra Costa Cares and other uninsured patients.
• Continually reassesses priority of triage tasks with the team.
• Continually analyzes the triage system to identify problems and make suggestions for stream-lining workflow.
• Coordinates daily with triage RNs to identify needs to be addressed, and provide clerical and administrative support for the triage staff.
• Performs other duties as assigned by supervisor.

Qualifications

Job Requirements

Job Preferences