Client Operations LeadBarry's • Boca Raton, Florida, United States, 33428

Client Operations Lead

Barry's • Boca Raton, Florida, United States, 33428

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We appreciate your interest in employment with Barry’s Bootcamp! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (people@barrys.com).

Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

About the Role

The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.

What You'll Do

Serve as studio leader in absence of GM / AGM / COS
Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction

Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service

Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand

Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies

Develop constructive and cooperative working relationships with clients / staff, and maintain them over time

Assist clients, building individual connections, and providing direction with any questions or concerns

Communicating with studio leadership, peers : the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner

Deliver first class client experience or hospitality at all times

Greet, assist and check in customers

Respond to customer questions at the studio, per phone and email

Handle studio membership database, register new clients, receive membership payments and maintain client base

Support marketing initiatives including client data capture and accuracy, communication on events and campaigns

Motivate team and build positive morale in order to drive results through accountability and celebrating successes

Provides timely, same day coaching and feedback to team members and communicates recaps to their line manager appropriately.

Deliver operational excellence in all studio processes

Ensure a clean and welcoming atmosphere at all times

Guide clients with regards to the latest studio promotions, membership discounts and / or special events

Deliver quality shakes and customer service in the Fuel Bar

Handle pre-orders and orders on the spot

Custom to each customer’s needs

Maintain product knowledge for all studio retail operations

Participate in all relevant training and development programs and meetings as directed by Operations leaders

Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements

Facility Maintenance :

Support in Preparing studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and / or vacuuming floors, and wiping mirrors

Support in cleaning and maintaining of locker rooms to brand standard as directed

Support in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room / Lift / Ride spaces, retail shelves, locker rooms, hallways, and storage areas

Support in Laundry services, including collecting, washing, and folding towels

Support daily and weekly cleaning and maintenance checklists

Company Culture Responsibilities :

Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.

Represent the Barry’s brand within the studio and throughout the PA fitness community.

Assist in participating in and enhancing the community with your studio and regional teams.

Customer Service :

Ensure all existing and new clients are provided with the highest level of hospitality

Maintain client database and utilize information to increase client contact

Support and attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools

Qualifications

Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.

Availability to work 4 to 5 shifts, one being a weekend day

Friendly, outgoing personality and enjoy social interaction

Exhibits enthusiasm for the studio and for the job

Must be a patient, courteous listener, able to show empathy

Responding to clients request with a can-do attitude

Cooperative manner with a focus on team culture.

Ability to prioritize and work within a fast-paced environment

Have an eye for detail and care for the studio’s appearance and cleanliness

Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness

Maintain a professional appearance and behavior

Demonstrate excellent communication skills

Candidates must be at least 18 years or older to apply

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Client Lead • Boca Raton, Florida, United States, 33428

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