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Service Desk Supervisor
Service Desk SupervisorVirtualVocations • Baton Rouge, Louisiana, United States
Service Desk Supervisor

Service Desk Supervisor

VirtualVocations • Baton Rouge, Louisiana, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Service Desk Supervisor.

Key Responsibilities

Oversee a team of Service Delivery Coordinators and manage service workload

Track and report on incident queue health and service metrics

Conduct Monthly and Quarterly Business Reviews with account teams and customers

Required Qualifications

Proficient in ITSM / ITIL operations and methodologies

Technical experience in Audio-Visual and IT systems infrastructure

Experience in service development and management

Ability to communicate effectively with various customer levels, including C-level executives

Strong skills in creating collateral and service presentations

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Service Desk Supervisor • Baton Rouge, Louisiana, United States

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