Customer Service Agent

We are looking for a Customer Service Agent to provide best-in-class, omni-channel support. In this role you will solve technical issues for clients by applying troubleshooting concepts, leveraging internal tools and resources, and following escalation paths. Through case documentation, you will help the organization gain insights on client needs and opportunities to improve client experience. This is an exciting opportunity to join a global organization and support the people who make your favorite films and TV shows.

KEY RESPONSIBILITIES

• Able to handle client issues and how-to questions via phone, email, and chat
• Demonstrate empathy for the clients and act as their advocate, ensuring their issues get resolved
• Follow processes and procedures for managing and documenting interactions with clients
• Complete troubleshooting steps for more complex technical issues
• Serve as the voice of the customer by escalating issues, bug reports, and feedback
• Become proficient in the products, client personas and workflows
• Stay informed of product releases and process changes
• Communicate with and collaborate with peers, leaders, and other cross-functional partners
• Maintain a “client first” approach and uphold EP’s core values and mission
• Additional duties as assigned

JOB REQUIRMENTS / QUALIFICATIONS NEEDED

Working Conditions

Other benefits and perks included are :

The hourly range for this position is $22.12 to $28.85 and will be commensurate with experience related to the position.

Entertainment Partners seeks to employ the most qualified individuals from the available workforce and to provide equal employment opportunity for all persons. Our policy prohibits unlawful discrimination based on race, color, religion, religious creed, sex, gender identity / expression, age, pregnancy, citizenship status, marital status, national origin or ancestry, physical or mental disability (whether perceived or actual), medical condition (cancer-related or genetic characteristics-related), sexual orientation, veteran status, medical / family care leave status or any other consideration made unlawful by applicable federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Equal opportunity extends to all aspects of the employment relationship, including recruiting, hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.