YOUTH SERVICES BRANCH SUPERVISOR

YOUTH SERVICES BRANCH SUPERVISOR

WORCESTER PUBLIC LIBRARY

CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the Youth Services Branch Supervisor for the Worcester Public Library . Under the direction of the Youth Services Branch Manager, this is a paraprofessional position responsible for supervising the daily operations of assigned branch libraries and providing exemplary customer service for the One City One Library locations, located in Worcester elementary schools. The ideal person in this position will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community. Work will include evenings, weekends and assignments in other departments, locations and Mobile services vehicle.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS :

• Supervise the daily operations of assigned branch libraries
• Establish and develop positive and effective school and community relationships
• Assist with planning and conducting innovative library and outreach programs
• Provide exemplary customer service
• Assist library users in the selection, organization, location and circulation of library materials
• Perform other tasks necessary for the circulation of materials and including the use of electronic resources
• Assist with training personnel, assist with evaluating performance, and assign duties
• In conjunction with supervisor and staff, evaluate existing operations and programs
• Develop and maintain awareness of neighborhood youth needs
• Prepare displays, signs and other public information related to services at the branch libraries
• Provide reference and reader's advisory service, programming and other support, as assigned
• Interpret library services and policies to patrons in a clear and courteous manner
• Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Actively participate in staff development and training opportunities

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

MINIMUM REQUIREMENTS :

Bachelor Degree in Early Childhood Education, Elementary Education, Human Services and Youth Development or a related field

PREFERRED QUALIFICATIONS :

SALARY RANGE : $25.61 - $31.04 hourly, full-time, with an excellent benefits package

The Worcester Public Library makes every effort to support ALA's "Core Competences of Librarianship" educationcareers / careers / corecomp as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action / Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.

To apply, please visit : www.worcesterma.gov / employment or send resume and cover letter to : City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, NOVEMBER 14, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to : City Hall, Human Resources, Room 109, 508-799-1030, .

For a full job description please visit : www.mywpl.org / jobs-wpl