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Front Desk Associate/Night Auditor
Front Desk Associate/Night AuditorHoliday Inn Express & Suites • Elyria, OH, US
Front Desk Associate / Night Auditor

Front Desk Associate / Night Auditor

Holiday Inn Express & Suites • Elyria, OH, US
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  • [job_card.full_time]
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Job Description

Job Description

Join Our Team as a Front Desk Associate!

Are you looking for a welcoming and flexible work environment where you can grow your skills and be part of a trusted company? Bindu Associates LLC, operating as Holiday Inn Express & Suites, has been delivering exceptional service for over 25 years. We’re seeking a friendly and dependable Front Desk Associate to join our team and help us create memorable guest experiences.

About the Role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

What You’ll Be Doing

  • Your day-to-day responsibilities will include :

Be the warm welcome that kicks off a memorable guest experience

  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day’s schedule

    • Jump into other ad-hoc duties when your colleagues need your help

    What We’re Looking For

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job
  • Ability to multitask and remain calm under pressure.
  • IHG HotelKey or Hilton PEP experience is a plus.
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
  • Experience - ideally you’ll have spent at least one year in a front desk or guest service position
  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

    • Why Join Us?

    At Bindu Associates LLC, we believe in recognizing and rewarding hard work. Here’s what you can look forward to :

  • A flexible schedule.
  • An attendance bonus to celebrate your reliability.
  • Time off after six months of employment to recharge and relax.

    • Our Culture and Values

    With over 25 years of experience, we’ve built a reputation for excellence and hospitality. At Holiday Inn Express & Suites, we foster a supportive and inclusive work environment where every team member is valued. We’re committed to creating a positive experience not only for our guests but also for our employees.

    Ready to Apply?

    If this sounds like the perfect opportunity for you, we’d love to hear from you! Join our team and be part of a company that values your contributions and supports your growth. Apply today to start your journey with Bindu Associates LLC dba Holiday Inn Express & Suites!

    By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

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