IT Applications Support

Job Description

Job Description

SUMMARY :

Support critical business applications. Works with application personnel to understand application requirements, troubleshoot application issues, and install upgrades and patches to existing system with or without vendor assistance. . Make recommendations and identify the benefits and issues with enhancements and upgrades. May lead and direct the work of others. A wide degree of creativity and latitude is expected. All duties are to be performed within the guidelines of the Saracen Casino Resort’s policies and procedures, Internal Control Standards, and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports all essential business applications.

• Completes work requests as directed by Applications Support Manager regarding user access security administration of all devices, data network connections and coordinating work with users.
• Receives and responds to incoming requests / trouble tickets regarding problems with application security and related application equipment.
• Creates and updates all documentation relating to systems, application equipment, and user locations.
• Research enhancements to applications, identifying benefits and concerns that could affect the company’s current processes and procedures. Makes recommendations as to the timing and implementation plan for the upgrade. Takes the lead in the implementation of an upgrade when required.
• Ensures that all application equipment is in good working order and functioning properly.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff.
• Assist in integrating and developing various processes to new and existing systems and prepare user specifications and perform tests on applications according to technical specifications.
• Collaborate with department personnel for IT related issues and present viable solutions.
• Maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve issues efficiently.
• Participates in the installation, operation, maintenance, inspection, and repair of various systems and related hardware.
• Performs the same work as team members within the department as needed.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Attends all necessary training meetings.
• Assists with other projects, as needed.
• Coordinate internal resources and third parties / vendors for the flawless execution of projects.
• Train team members on new software.
• Must participate in an on-call Schedule.
• Report and escalate to management as needed.
• Work with IT support personnel, end users and vendors to resolve system issues.
• Provides input to hardware sizing and specification of system requirements to ensure a high level of performance and reliability.
• Work in conjunction with IT Operations to ensure complete and through backup, recovery and disaster recovery procedures are in place for critical business applications and systems.
• Capable of process improvement and planning
• Participates in disaster recovery testing exercises.
• Responsible for 24x7 support of mission critical applications
• On all network problems, must contact a Network Engineer for help.
• Maintains the highest degree of confidentiality.
• Leads by setting a positive example to all employees.
• Must be able to maintain appropriate Gaming License
• Maintain a consistent, regular attendance record.

The above statements describe the general nature and level of work to be performed by individuals assigned to this position. They are not an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Other duties may be assigned, and successful candidates will show initiative in finding additional duties for the betterment of the operation.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

Associate degree or higher in Computer Science, Information Sciences or Business Administration from a four-year college or university; or one to three years related experience and / or training; or an equivalent combination of education and experience.

SPECIAL QUALIFICATIONS

Must possess superior computer skills and be proficient in software applications currently in use by the company. Must have a minimum of 1 years’ experience with business applications in Gaming, Finance, Retail Human Resources and / or Hospitality industry preferred but not required. The ideal candidate should possess a working knowledge of application programming, system architecture, and database design.

LANGUAGE SKILLS

Ability to read, analyze, and interpret documents, such as technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the functions of this job.

While performing the duties of this job, the associate will use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The associate may climb or balance; and kneel, crouch, or crawl. The Associate will often walk, stand, sit, bend, stoop, or squat.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The Associate will frequently lift, move, or carry up to twenty-five (25) pounds. Occasionally the Associate may lift, move, or carry more than fifty (50) pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an Associate encounter while performing the functions of this job.

The noise level in the work environment is usually moderate.

When on the casino floor or other designated areas may encounter tobacco smoke and / or bright flashing lights.

Saracen Casino Resort is an equal opportunity employer