Workplace Operations Specialist

Workplace Operations Specialist

Los Angeles, California, United States of America

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We are looking for a Workplace Operations Specialist who is organized, flexible, and enthusiastic for both the practical and creative elements of strategic Workplace Operations. This position reports to the Workplace Operations Manager and provides the opportunity to scale and shape Netflix's workplace operations while working collaboratively with stakeholders from across the company.

A successful candidate will be passionate, self-motivated, proactive, quick-thinking, flexible, and able to pivot when necessary. The ability to juggle multiple, diverse responsibilities with a strong emphasis on organization and unwavering attention to detail is always required. This is a demanding and fast-moving position that requires someone who is proactive, a positive thinker, and able to exercise good judgment and communication.

Responsibilities

• Coordinates Preventative Maintenance programs, ensuring timely completion by internal teams or third-party vendors, and implements best practice processes to increase efficiency.
• Oversees daily work requests, manages maintenance ticketing systems, and ensures accurate documentation of corrective / preventative maintenance work records.
• Provides prompt responses to facility occupant requests, facilitating resolution through vendor and internal team coordination.
• Conducts regular facility inspections and audits to ensure compliance and optimal functioning.
• Supports the integration and operation of network systems such as HVAC automation, Fire Life Safety (FLS), and additional integrated systems.
• Ensures exceptional onboarding experiences for new hires, assisting with training, vendor scheduling, and daily task execution.
• Participates in new design construction walks, new system training, documentation, and collaborative efforts between Workplace Operations and Design and Construction teams.
• Leads and tracks small to mid-sized project scopes, including Day Two enhancements, capital improvements, or reconfigurations. Develops and maintains project timelines, vendor coordination schedules, and communication plans.
• Acts as a liaison between Workplace Operations, vendors, and cross-functional partners to ensure scope alignment, clear handoffs, and timely delivery of project milestones.
• Develops good partner relationships and addresses service needs.
• Assists in implementing site-specific programs, procedures, and systems to ensure regulatory compliance and the protection of employees and the environment.
• Collaborates with the Global Environmental Health and Safety team to ensure adherence to health and safety standards and industry codes.
• Works closely with functional partners, assisting with Mechanical, Electrical, and Plumbing tasks / projects, including Security, Events, Audio Visual Team, IT Team, Food & Beverage Team, Moves & Adds Team, Logistics, Transportation, Design & Construction, and Workplace Experience Teams.
• Takes the lead on self-initiated projects and generates comprehensive reports.
• Produces Building / Energy Management System reports, highlighting real-time and historical trends such as temperature, humidity, and system status to identify anomalies.
• Identifies problem trends and ensures troubleshooting efforts to determine root causes.
• Performs other duties as assigned or requested by the Operations Manager.
• Provides and processes Tenant Alteration Requests as per Landlord requirements.
• Works with coordinators to assign Zendesk tickets to technicians.
• Ability to manage schedule and shift changes for technicians.
• This role is based in the Los Angeles, Hollywood, and Burbank areas. It will require you to travel to different locations as part of your responsibilities. We're looking for someone who is able and willing to commute to various sites as needed for this role.

Qualifications / Requirements

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $48-69 / hour.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation / adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.