AM ReservationistEmber Management Group, LLC • Coral Gables, FL, United States

AM Reservationist

Ember Management Group, LLC • Coral Gables, FL, United States

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Description

About Buccan & Imoto :

Buccan and Imoto, two celebrated concepts from acclaimed Chef Clay Conley, are coming to Coral Gables, bringing with them the culinary excellence and vibrant energy that have made them staples in Palm Beach. Buccan offers its signature bold, globally inspired American cuisine in a lively, upscale atmosphere centered around a dynamic open kitchen and a refined small-plates menu designed for sharing. Just steps away, Imoto-meaning "little sister" in Japanese-presents an intimate, elevated take on Pan-Asian cuisine, including sushi, sashimi, and wok-fired dishes in a sleek, moody setting. Together, these two concepts redefine dining in Coral Gables, blending sophistication, creativity, and a passion for exceptional hospitality.

Position Overview :

We are seeking a highly organized, detail-oriented, and guest-focused AM Reservationist to join our Front-of-House team. This role is responsible for managing morning reservation flow, answering high call volumes with professionalism, mapping the floor plan strategically, and supporting private event coordination. The ideal candidate is efficient, warm, and capable of maximizing table turns while maintaining an elevated guest experience.

Key Responsibilities :

Reservation & Guest Communication

Answer all incoming calls using a professional and consistent tone
Respond to guest inquiries regarding hours, policies, menus, and events
Manage email communications and follow up on reservation requests
Accurately take and modify reservations in OpenTable, honoring special requests when possible
Maintain VIP notes and preferred seating arrangements

Floor Plan & Table Management

Strategically manage the restaurant floor using OpenTable to optimize guest flow and server coverage

Monitor capacity and maintain appropriate pacing

Anticipate and adjust seating for large parties, high turnover, and walk-ins

Communicate seat assignments and timing adjustments to hosts, managers, and servers

Large Parties & Event Support

Book large-party reservations and communicate prix fixe or bar package options

Upsell group dining experiences when appropriate

Coordinate details for private dining and buyouts with the management team

Track deposits, confirmations, and event-specific details accurately

Administrative & Operational Duties

Maintain up-to-date and accurate reservation records

Input and track guest preferences, trends, and special occasions

Communicate updates at pre-shift and ensure seamless handover to PM team

Monitor reservation reports, no-shows, and modifications

Customer Service & Issue Resolution

Ensure all guest interactions reflect Buccan's high hospitality standards

Provide solutions when the restaurant is fully booked or requests cannot be fulfilled

Handle guest concerns calmly and escalate major issues to management

Celebrate special occasions and ensure they are properly noted and acknowledged

Requirements

Qualifications :

Prior experience in a reservationist, host, or front desk role within a high-volume restaurant

Proficiency with OpenTable or similar reservation systems

Strong communication, phone etiquette, and interpersonal skills

Highly organized with the ability to multitask in a fast-paced environment

Detail-oriented with a guest-first mindset

Ability to work mornings, weekends, and holidays as needed

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AM Reservationist • Coral Gables, FL, United States