Customer Account Specialist

Job Posting

General Purpose : Provide assigned customer accounts with the best possible customer experience and service in relation to order management activities, general requests, problem solving, and communication. Manage customer orders from receipt of order through cash application, ensuring prompt resolution of any issues which may arise from the time the order is placed through the date of invoice, as well as actively managing any on-going logistics maintenance. Build positive and effective relationships with customers, external contacts (transportation / logistics, brokers) and internal contacts (sales, credit, quality, plants). Analyze each situation as needed and take appropriate action to meet customer needs. Coordinate actions with internal and external contacts. Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Support sales as needed, including generating customer reports.

Job Duties and Responsibilities :

Order Handling :

• Consistently monitor SAP for new Electronic Database Interchange (EDI orders and review, and enter any non-EDI customer orders accurately into SAP, within deadlines, and with an awareness of special customer requirements
• Utilize tools including the CSR Dashboard and various reports to maximum order flow (e.g., incomplete order report, orders with shipping past due report, and orders shipped not invoiced report)
• Take ownership and monitor orders through the system from order to release to shipment to any follow-up actions
• Review and edit orders for correct pricing and promotions, sail schedule adherence on LTL loads, pallet load, correctness, and proper ship locations sourcing
• Navigate multiple systems during the order management process
• Process all invoice corrections and credit memos as needed

Account Management :

Collaboration :

Requirements :

Education and Experience :

Knowledge, Skills and Abilities :

An Equal Opportunity Employer including Disabled / Veterans