IT Support Associate

A company is looking for an ITS Associate II - Afterhours (AOM).

Key Responsibilities

Serve as the first point of contact for users, documenting support calls and resolutions

Respond to and troubleshoot IT support requests via phone, chat, and ticketing system

Provide remote support and ensure compliance with security and HIPAA regulations

Required Qualifications

1+ years of experience in corporate Windows, Mac, or Linux operating systems support

High school diploma or equivalent

Experience troubleshooting integrated computer systems

Experience maintaining thermal printers, thin clients, PCs, and scanners

Willingness to work flexible shifts, including weekends and holidays