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On-Site Implementation Manager
On-Site Implementation ManagerClearway Health • Spokane, WA, US
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On-Site Implementation Manager

On-Site Implementation Manager

Clearway Health • Spokane, WA, US
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Onsite Implementation Specialist Team Manager

Clearway Health (CH) is a fast growing, health system-based service provider. We help other health systems build, develop, and operate their own specialty pharmacy program aimed at providing exceptional patient care and outcomes while delivering significant financial results. Our partnership model assists with all aspects of specialty pharmacy program development (including embedding pharmacy resources directly within your clinics), leveraging our deep expertise acquired from directly operating within an academic health system and health plan.

The Onsite Implementation Specialist Team Manager (Team Manager) will be responsible for successful client implementation of specialty pharmacy services and optimization onsite during the course of implementation along with a clean and consistent hand off to the permanent onsite team Pharmacy Director, onsite team and the Clearway Health Client Success team.

This role will also be focused on setting the direction for the onsite Implementation Specialist Team along with guiding growth and development of the members of this team. The Team Manager will listen, present and advocate for the Clearway Health program with client Pharmacy Leaders, they will also work with the clinical team (physicians, nurses, clinical staff) along with pharmacy team members, to provide integrated support to patients and pharmacists as a 'hands-on' approach to total quality patient care. This person will also work closely with patients to deliver a full continuum of medication adherence support by utilizing various tools and applications. Responsible for managing and growing an existing client base as well as meeting all goals and enrollment metrics throughout the course of implementation.

This position may require up to 75% travel for the success of implementing new sites.

Essential Responsibilities / Duties :

  • Lead and facilitate meetings that align with implementation plan and overall company goals.
  • Oversee the onsite implementation work stream and development of client specific and centralized processes.
  • Work with Pharmacy leadership to establish individual performance goals.
  • Monitor overall performance against goals.
  • Adapt to varying communication to support details of the implementation.
  • Identify key adherence influencers and work in teams to enhance these relationships.
  • Encourage patients of specialty clinics to utilize Clearway Health pharmacy.
  • Guide team in anticipating identifying obstacles to utilizing the services.
  • Identify technical and operational barriers inhibiting growth of CH services.
  • Advise and develop on the refinement of workflows and processes post launch.
  • Identify root causes of issues; takes the lead to design new processes and quality improvements.
  • Oversee knowledge transfer and a smooth transition post implementation.

Team Leadership :

  • Cultivates leadership and coaching skills by training, mentoring and providing support.
  • Developing unit goals that are aligned with the department / corporate goals.
  • Monitoring productivity and performance to identify and evaluating program metrics.
  • Encourages staff and personally advances professional growth and development.
  • Contributes to the development, implementation and revision of policies.
  • Handle all escalated patient related questions, problems and complaints.
  • Identify root causes of issues; takes the lead to design new processes and quality improvements.

    • Job Requirements :

  • Travel required = 75%

    • Education :

  • HS Diploma or G.E.D. required
  • BA preferred

    • Certificates, Licenses, Registrations Required :

  • Must be currently registered as a Pharmacy Technician with the Board of Pharmacy in the state of residence of the client.
  • Must have current active National Certification verified by PTCB or ExCPT.

    • Experience :

  • Requires at least 6 years of pharmacy experience (as a technician, buyer, or leadership role, etc.), with demonstrated leadership skills.
  • Additional experience including direct supervision of employees is preferred and highly desired.
  • Experience in a hospital setting in a pharmacy department preferred.

    • Knowledge and Skills :

  • General understanding of the healthcare industry, pharmaceutical trends, market dynamics, competitors and FDA regulations.
  • Excellent English oral and written communication skills required.
  • Excellent interpersonal skills to provide superb personalized customer service.
  • Demonstrated success in persuasion, influence and negotiation skills.
  • Other professional skills and qualities : organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
  • Cultural sensitivity, understanding, and comfort with a wide range of social, racial and ethnic populations.
  • Must practice discretion and confidentiality as position deals with highly sensitive and private data.
  • Ability to understand, explain, and actively promote the companys objectives.
  • Ability to be self-directed, multi-task, prioritize essential duties and meet deadlines.
  • Flexibility to adapt to changes in the departmental needs.
  • Highly proficient in Microsoft Office particularly Excel, Word, and Outlook.

    • Additional preferred qualifications :

  • Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and / or other specialty medication therapies preferred.
  • Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.
  • Experience with submission of prior authorization requests to third party payors.
  • Familiarity with 340B drug program and ACO hospital models.
  • Knowledge of QS1 / NRx, EPIC, Salesforce, Navinet or other pharmacy and / or EMR systems.
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