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Team Leader, Customer Site
Team Leader, Customer SiteThermo Fisher • Seattle, WA, US
Team Leader, Customer Site

Team Leader, Customer Site

Thermo Fisher • Seattle, WA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Supply Center Specialist

When you're part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

This position will be based in Seattle, WA supporting a customer site. Relocation assistance is NOT provided.

  • Must be legally authorized to work in the United States without sponsorship.
  • Must be able to pass a comprehensive background check, which includes a drug screen.

Discover impactful work : Leading our Supply Center Specialist Team and improving current operations practices for efficiency. Working with the Specialist Team and eBusiness Teams to support customers on-site product mix optimization, supply center customer expansions, and continued process improvement. Interacting frequently with the Sales team, addressing account-specific needs as required.

A day in the life :

  • Lead a team of on-site Site Specialists supporting key customer locations.
  • Supervise daily replenishment, disbursement, and stockroom operations, including receiving, put-away, stock rotation, and cycle counts, ensuring compliance with customer requirements.
  • Ensure your team is responsible for supporting channel efforts and campaigns that boost visibility and improve traffic to the Supply Center.
  • Develop, document, and continuously improve Best Practices, Standard Operating Procedures (SOPs), and work instructions to drive consistency and operational excellence.
  • Utilize internal systems to adhere to established processes and ensure the integrity of accurate data.
  • Proactively identify and communicate customer concerns or potential issues to operations and sales leadership for timely resolution.
  • Actively listen to customer feedback and ensure resolution within established service timelines.
  • Represent Thermo Fisher Scientific, maintaining a positive and customer-focused presence across all interactions.
  • Ensure compliance with Health and Safety standards for both Thermo Fisher and the customer site.
  • Perform additional responsibilities as assigned by management.

    • Keys to success :

    Education and experience :

  • A bachelor's degree in a business-related field is required.
  • 2+ years of people leadership experience.
  • Prior experience or education in operations management.
  • Demonstrated success in leading and developing teams.
  • Experience in the life sciences industry preferred.
  • Strong analytical and data-driven approach with experience in data mining or database management.

    • Knowledge, skills, and abilities :

  • Strong understanding of analytical, operational, and marketing principles with the ability to apply sound judgment within established guidelines.
  • Proven ability to manage various operational responsibilities with strong business insight.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
  • Excellent communication, organization, and prioritization skills.
  • Strong oral and written communication skills to optimally share information across teams and customers.
  • Ability to work independently on routine assignments and follow detailed guidance for new initiatives.
  • Consistent track record of identifying process improvements and achieving measurable goals.

    • Benefits :

    We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

    The salary range estimated for this position based in Washington is $59,400.00$89,100.00.

    This position may also be eligible to receive a variable annual bonus based on company, team, and / or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes :

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
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