Part-Time Passenger Service Agent

Physical Requirements :

• Must be able to lift / carry / push / pull and move items of 70 pounds and / or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to stand for extended periods of time.
• Must be able to carry heavy items up and down jetway stairs.
• Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.

Knowledge, Skills, and Abilities :

Scheduling : For this contract, the schedule will be Tuesday, Thursday, Sunday to start. Increasing to Tuesday, Thursday, Saturday, Sunday shortly after launch. Evening availability on these days is required.

Language : For this contract, Mandarin-speaking proficiency is preferred, but not required.

Appearance : Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.

Good communication skills : Passenger Service Agents must be able to communicate information and instructions verbally and / or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions / information to passengers verbally and / or via overhead announcement systems both in Spanish and English.

Computer skills : Passenger Service agents are required to use computer systems daily.

Critical thinking skills : Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.

Basic math skills : Must be able to process payment transactions for flight / seat upgrades, excess baggage fees, etc.

Time management skills : Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.

Qualifications :

• Must have reliable transportation.
• Mandarin Speaking Proficiency is strongly preferred.
• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Must complete SIDA training to obtain airport authority identification security.
• Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

AGI offers a comprehensive benefit package for all employees, including paid time off, medical / vision / dental to even our part-time employees, company-matched 401k, paid parking / public transit cards, and more! AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.