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Team Lead, Account Security
Team Lead, Account SecurityVirtualVocations • Savannah, Georgia, United States
Team Lead, Account Security

Team Lead, Account Security

VirtualVocations • Savannah, Georgia, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Team Lead, Account Security & Risk.

Key Responsibilities

Oversee the performance and monitoring of a team of 6-12 Client Experience Associates, focusing on input and output metrics

Lead employee development through coaching, mentoring, and performance reviews while engaging with clients to assist with escalations

Contribute to team evolution by ensuring effective collaboration with cross-functional stakeholders and maintaining high-quality standards

Required Qualifications

Minimum of 3 years of leadership experience

Proven track record of success with measurable results

Experience handling client escalations and managing interactions involving risk or fraud

Successfully coached individuals to advance in their careers

Willingness to work some evenings and weekends

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