Double Tree by Hilton Independence - Independence, OH 44131
Position Type: Full Time
Job Shift: First/Day Second/Afternoon Third/Night
Category: Hospitality - Hotel
Basic Purpose: Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.
Essential Functions:
Non-Essential Functions:
Knowledge and Skills: Education: High school education or equivalent experience. Experience: 1-2 years supervisory experience in a hotel or other customer relations position. Skills and Abilities:
No. Of employees supervised: Three to four employees
Travel Required: None
Hours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need.
Lifting/Pushing/Pulling/Carrying: No Lifting/Pushing/Pulling/Carrying Required.
Bending/Kneeling: No Bending/Kneeling Required.
Mobility: Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift.
Continuous Standing: Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift.
Climbing Stairs: No Climbing Required.
Driving: No Driving Required.
Work Environment Inside: 100% of 8 hour shift
Hearing: Moderate Ability to communicate with guests and staff.
Vision: Critical Key control, cashiering, run and verify reports, etc.
Speech: Moderate Ability to handle guest relations and supervise staff.
Literacy: Critical Ability to run and verify reports. Cashiering duties.
Chemicals/Agents: No Chemicals/Agents Used.
Protective Clothing: None Required.
Equipment Operation: (PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%.
Front Desk Supervisor • Independence, OH, US
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