Branch Manager II

Job Description

Job Description

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work / life balance; we believe you will feel the Affinity Plus difference.

Position Overview :

The Branch Manager II is responsible for providing leadership support and in managing the day-to-day operations for a team of employees within a branch or another channel. This role is instrumental in ensuring employees are engaged and providing the best experience for our members. Additionally, the Branch Manager II is accountable for the daily operations including : scheduling to ensure staffing levels meet member need, addressing and coaching employees through more complex member issues, and conducting branch / contact center verification reports. This role is also accountable for building rapport with members and the community, along with creating and implementing strategies to improve productivity and sales performance.

Duties and Responsibilities :

• Provide on-site and remote leadership of all aspects of daily operational activities of the branch
• Create and foster team connections and belonging by building positive and connective relationships
• Innovates and leads through change by seeking out and being open to new ways of approaching problems; tries new approaches
• Responsible for managing branch schedules to ensure staffing levels meet member need
• Interview, hire, coach, train and develop employees to successfully meet role expectations and expertise
• Makes decisions in alignment with our values and mission; in relation to employees, members, goals, revenues and expenses; comfortable working within the gray, not having all the information; in relation to employees, members, area goals, revenues and expenses
• Assist employees or members in solving complex account issues and escalated situations
• Ensure branch compliance with all Credit Union policies and procedures, state and federal laws, and regulations
• Conduct and complete monthly branch verification reports
• Prepare and deliver written performance evaluations and performance actions
• Drive team performance and engagement by conducting frequent team meetings and individual employee dialogs; ensuring employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results
• Identify individuals with high potential and partner with direct reports on individual development to ensure short-term and long-term success of the employee and the organization, identify bench strength
• Actively participate in community based / business development activities within communities to promote awareness of Affinity Plus
• Leverages business acumen by identifying trends and inefficiencies in day-to-day operations and recommending solutions
• Demonstrates positive trending in the member and employee experiences, such as area growth, engagement and feedback
• Creates strategy based on area for support to organizational initiatives involving promotions, projects, goals for area, leading Omni Channel experience in area, etc.
• Collaborate among all channels to execute a strategic local growth plan that promotes organizational soundness
• Participate in local and statewide leadership development meetings
• Other duties as assigned

Qualifications and Skills :

Workplace Environment :

Required Work Schedule :

Monday–Friday, with rotating Saturdays. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department / team and organization.

Location :

This position will be based at our St. Paul Lafayette branch.

Compensation :

This position has a starting pay range of $62,200 — $79,350 annually.

In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role’s responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate’s skills, experience, and other qualifications.

Total Rewards :

Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

Disclaimer

Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this position.

Application Deadline

Affinity Plus Federal Credit Union accepts applications on a rolling basis.