Trust and Safety Specialist

Who we are

At CarGurus (NASDAQ : CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, were the largest and fastest-growing automotive marketplace, and weve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and 30,000 dealerships use our products. But they're not the only ones who love CarGurusour employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

The Trust and Safety Specialist plays a vital role in maintaining Marketplace Integrity and Payment Service functions within the Trust and Safety organization at CarGurus. This specialist is responsible for ensuring that our platform remains trustworthy and safe for all users by managing sensitive data and supporting essential operational processes. This role is ideally suited for a detail-oriented professional with a strong background in operations, data integrity, legal compliance, and fraud prevention within marketplace environments.

What you'll do

• Marketplace Integrity :

Reviewing user-generated content and listings for policy violations, mitigating suspicious activity as needed

Verify buyer and seller identities and review auction cases to prevent fraud, ensure compliance, and document outcomes using dedicated tools.

Process change of ownership for dealer customers and perform functions tied to maintenance of dealer database accuracy across internal tools

Serve as operational point of contact and provide backup across key workflows including payment and vehicle ontology operations, collaborating effectively with cross-functional partners on the Marketplace Integrity and Payment Services team within Trust and Safety.

What you'll bring

Working at CarGurus

We reward our Gurus curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potentialstarting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. Thats why we hope youll apply even if you dont check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.

We reward our Gurus curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.","m" : [{"s" : 0,"n" : "a","v" : "left"},{"s" : 0,"n" : "p","v" : 1.1036906734302876},{"s" : 0,"n" : "b","v" : true,"e" : 19},{"s" : 0,"n" : "c","v" : "#000000ff","e" : 21},{"s" : 0,"n" : "s","v" : 19.999999999999996,"e" : 21},{"s" : 19,"n" : "p","v" : 1.1036906734302876},{"s" : 21,"n" : "a","v" : "left"},{"s" : 21,"n" : "p","v" : 1.1036906734302876},{"s" : 21,"n" : "c","v" : "#1d1c1dff","e" : 730},{"s" : 21,"n" : "s","v" : 20,"e" : 730}]}">

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