Patient Services Representative

Job Description

Job Description

Description :

JOB TITLE : Patient Services Representative (PSR)

DEPARTMENT : Medical Center

REPORTS TO : Practice Manager

STATUS : Non-exempt

Compensation : $17.40 is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant medical front desk / office administration experience.

SUMMARY :

Performs a variety of front desk functions in a medical office to include registering patients,

making appointments, and processing patient payments by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

This job description reflects management's assignment of essential functions. Nothing in this

job description restricts management’s right to assign or reassign duties and responsibilities to

this job at any time.

PATIENT REGISTRATION AND OUT PROCESSING :

• Performs all functions checking in and out patients in an accurate and timely manner.
• Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
• In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.

PATIENT CARE :

OFFICE OPERATIONS :

SUPERVISORY RESPONSIBILITIES :

No direct reports.

Requirements : QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or

ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE :

High School diploma or equivalent.

LANGUAGE SKILLS :

Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY :

Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of instructions furnished

in written, oral, diagram, or schedule form.

COMPUTER SKILLS :

To perform this job successfully, an individual should have the ability to gain knowledge of

current practice management system, electronic medical record, Microsoft Word, text paging,

Internet, and Intranet.

CERTIFICATES, LICENSES, REGISTRATIONS :

None necessary.

OTHER SKILLS, KNOWLEDGE AND ABILITIES :

None necessary.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use

hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is

occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift

and / or move up to 25 pounds. Specific vision abilities required by this job include close vision,

distance vision, peripheral vision, depth perception and ability to adjust focus.