Video Conferencing and Video Streaming Support EngineerSeneca Resources • Raleigh, NC, United States
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Video Conferencing and Video Streaming Support Engineer
Seneca Resources • Raleigh, NC, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]8–12 years of hands-on experience supporting enterprise-level video conferencing and collaboration systems. Bachelor’s degree in Computer Science, Information Technology, or a related field (an additional 4 years of experience may substitute for degree). Proven expertise in Cisco Unified Communications technologies (CUCM, CMS, VCS, TMS) and Zoom Rooms configuration. Strong understanding of network infrastructure including Layer 2 / 3 switching, VLANs, routing, multicast, and IGMP . Familiarity with Cisco ISE , Cisco Prime Infrastructure , and API integrations . Excellent analytical, troubleshooting, and communication skills. Self-driven, detail-oriented, and capable of managing multiple priorities independently.
Position Title : Systems Engineer III – Video Conferencing & Video Streaming Support
Location : Raleigh, NC (Remote work may be considered for fully qualified candidates)
Clearance Requirements : Must be a eligleble to obtain a public trust clearance
Position Status : Contract
Pay Rate : Based on experience and qualifications
Position Description :
We are seeking a Systems Engineer III with strong expertise in video conferencing, video streaming, and unified communications technologies . This role involves designing, configuring, and supporting advanced high-definition video solutions across enterprise and government environments.
The ideal candidate is a hands-on technical expert with experience in Cisco and Zoom collaboration platforms , a solid understanding of networking fundamentals (Layer 2 / 3) , and the ability to troubleshoot and resolve complex video and audio integration issues.
You will collaborate with cross-functional teams and vendors to deliver reliable, secure, and scalable video solutions while ensuring optimal system performance and end-user experience.
Key Responsibilities :
- Design, implement, and support video conferencing and video streaming systems in alignment with organizational requirements.
- Configure and troubleshoot Cisco VCS Control & Expressway , CUCM (Cisco Unified Communications Manager) , CMS (Cisco Meeting Server) , and TMS (TelePresence Management Suite) .
- Configure and support Zoom Rooms and integrate VCS / Zoom API Connectors .
- Troubleshoot video / audio issues and network-related problems (VLANs, multicast, IGMP, Netscaler, routing).
- Provide system administration and ongoing maintenance for Cisco ISE (Identity Services Engine) and Cisco Prime Infrastructure .
- Collaborate with vendors and internal stakeholders to resolve issues, manage system upgrades, and implement new technologies.
- Maintain accurate inventory documentation of VCS equipment and handle Moves, Adds, Changes, and Deletes (MACD) requests.
- Participate in special projects, ensuring timely and high-quality technical delivery.
Required Skills / Education :
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Conferencing Support • Raleigh, NC, United States
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