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Desktop Support Analyst (Muscatine)
Desktop Support Analyst (Muscatine)Mission Staffing • Muscatine, IA, US
Desktop Support Analyst (Muscatine)

Desktop Support Analyst (Muscatine)

Mission Staffing • Muscatine, IA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

We are seeking a highly skilled and customer-focused Deskside Support IT Analyst to support the IT Operations team. This role is responsible for ensuring reliable computer operations for end users by resolving escalated help requests, providing hands-on technical support, managing user accounts, and collaborating closely with network and server teams. The ideal candidate thrives in a fast-paced environment, delivers exceptional customer service, and contributes to continuous improvement across IT functions.

Key Responsibilities

General Support

  • Image PCs using SCCM and configure new laptops / workstations with automated tools.
  • Perform break / fix support for desktops, laptops, printers, and touchscreen devices.
  • Support network and server teams with escalated and advanced troubleshooting.
  • Lead small-scale IT projects with minimal supervision.
  • Collaborate with IT Operations and business users to resolve issues and complete project tasks.
  • Maintain accuracy tracking leased equipment, return dates, and refresh cycles.
  • Contribute to team initiatives and knowledge base updates.

Strategy & Planning

  • Review incident trends to identify recurring issues and recommend preventative solutions.
  • Notify management of emerging patterns in incidents or outages.

    • Acquisition & Deployment

  • Deploy software packages using automated tools.
  • Assist with software releases and rollouts following change management best practices.

    • Operational Support

  • Provide remote and deskside technical support using diagnostic and remote-access tools.
  • Escalate issues with clear, accurate documentation to appropriate teams or vendors.
  • Deliver exceptional customer service and maintain strong communication with users and IT leadership.
  • Support conference room technologies and telecommunications systems.
  • Create and manage user accounts, directory permissions, and application access for new hires, terminations, and role changes.
  • Research solutions using internal / external knowledge bases.
  • Perform hands-on fixes when remote access is not feasible.
  • Test and validate solutions to ensure problem resolution.
  • Develop user-friendly guides, help sheets, and FAQs.
  • Support SLA compliance and contribute suggestions for ongoing service improvements.

    • Qualifications

  • Bachelors degree in Computer Science, Engineering, Math, Business Administration with IT coursework, or equivalent experience.
  • Exceptional written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize tasks in high-pressure environments.
  • Customer-service oriented with experience working in collaborative teams.
  • Ability to quickly learn and retain new information.
  • Strong documentation skills and fluency in English.
  • Highly self-motivated, organized, and detail-oriented.
  • Experience in the steel / metal or manufacturing industries.
  • Relevant IT certifications (A+, Net+, Microsoft, etc.).
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    Desktop Support • Muscatine, IA, US

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