Public Trust GenAI EngineerVirtualVocations • Renton, Washington, United States

Public Trust GenAI Engineer

VirtualVocations • Renton, Washington, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a GenAI Contact Center Engineer to design, secure, and automate an AWS contact center platform.

Key Responsibilities

Build and maintain AWS Connect services, ensuring optimal operation and troubleshooting network issues

Enhance agent and customer experience by optimizing contact flows and managing quality metrics

Develop AI capabilities and internal tools using Python and AWS services for operational efficiency

Required Qualifications

Bachelor's degree in Computer Science, Engineering, or related field with 3+ years of relevant experience; or 7+ years of relevant experience in lieu of a degree

2+ years of hands-on experience with Amazon Connect contact centers, including documentation and governance

Experience troubleshooting audio quality and network diagnostics related to WebRTC voice

Aptitude in programming, specifically with Lambda functions and cloud-based APIs

Ability to work dynamically with various teams and manage day-to-day priorities independently

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