Dispatcher

Description:

Valley Services is a family owned residential and construction solutions provider, conveniently located in the heart of downtown San Jose. Its consists of three divisions: the transfer station, rental toilets, fencing and dumpsters. At Valley Services you won’t just have a job, but you will be a part of an amazing team that is contributing to the growth of Silicon Valley. By joining the Valley Team you will become a member of the family.

As a Dispatcher, you will coordinate daily field operations and ensure efficient routing for our sanitation fleet. This position plays a central role in supporting our drivers, managing schedules, communicating with customers, and ensuring the timely delivery and servicing of toilets, sinks, fencing, and dumpsters. You will work closely with the Operations Manager, customer service team, and field staff in a fast-paced, real-time environment.

Key Responsibilities:
Dispatching & Scheduling

• Create and optimize daily routes for toilet service trucks, fencing crews, and dumpster deliveries.
• Communicate real time updates to drivers regarding route changes, customer requests, delays, and site issues.
• Coordinate with customer service to schedule deliveries, pickups, and urgent service requests.
• Plan weekly shift schedules with the Operations Manager to ensure proper coverage.

Driver & Customer Communication

• Serve as the primary point of contact for drivers experiencing service issues such as access problems, blocked drop locations, or safety concerns.
• Communicate with customers to provide updates, resolve service concerns, and ensure a positive experience.
• Document issues and escalate matters that require management review.
• Maintain professional and responsive communication at all times.

Operations & Fleet Coordination

• Track driver status, job completion, GPS locations, and route progress throughout the day.
• Maintain route books, delivery logs, and all required documentation.
• Record and update fleet movement, service completion, and equipment status.
• Ensure adherence to company safety procedures and sanitation standards.

Administrative & Support Duties

• Maintain inventory records for portable toilets, sinks, fencing panels, dumpsters, and supplies.
• Review route performance with drivers to identify improvements.
• Support customer service or yard operations as needed during high-demand periods.
• Assist with coordinating emergency response or after-hours requests when necessary.

Requirements:

Required Qualifications

• Prior experience as a Dispatcher, Logistics Coordinator, or similar operations role.
• Strong multitasking ability with comfort working in a high-volume, fast-paced environment.
• Excellent verbal and written communication skills. English fluency required.
• Strong problem-solving skills and ability to make quick decisions.
• Proficiency with Microsoft Office and dispatching or GPS tracking software.
• Customer service experience with a focus on timely and accurate problem resolution.
• Ability to work independently and collaboratively.
• Ability to work overtime, weekends, and respond to emergency conditions as needed.

Preferred Qualifications

• Experience in sanitation services, waste management, construction rentals, or transportation logistics.
• Knowledge of routing practices, GPS systems, and fleet operations.
• Understanding of safety rules, sanitation standards, and DOT-related guidelines.