Manager, Customer Excellence

Would you like to join a global growing company that innovates for a more sustainable tomorrow UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices we strive to create a positive UPM experience for all our employees around the world. We live by our values trust and be trusted achieve together renew with courage. Together we can renew the everyday for a future beyond fossils!

Learn more about us as a workplace Communication Papers islookingfora CommercialExcellence Manager who willbe responsible fordeveloping a highly skilledNorth AmericanSales Area team which leads to strong market performance as well as customer centricity and engagement.

Greetings from the manager

Were excited to introduce this new role within our North American sales organization. The Commercial Excellence Managerwilldrive strategic initiatives that enhance our commercial capabilities and optimize sales performance. Were looking for a collaborative professional who is passionate about enabling sales excellence and motivatedby continuousimprovement. If youre ready to help us shape the future of our sales organization wed love to hear fromyou. - Mark Goodman Area Sales Director North America

What you will do

Implement defined sales processes and tools within the North American sales area to enable defined ways of working use of technology and alignment with other Sales Areas

Identify commercial requirements and customer needs within for the Sales Area and provide internal input to guide future developments

Identify and implement best practices across sales teams

Monitor key performance indicators for the Sales Area on sales performance market conditions and team progress benchmark with other Sales Areas and maintain action plans

Ensure effective implementation of sales initiatives including customer segmentation category strategies product management and development as well as pricing approach in close collaboration with other involved functions

Promote a culture of continuous improvement by encouraging multi-directional feedback related to development

Collaborate within the functional level development team to bring the Sales Area perspective to organizational development topics. Additionally responsible for launching development initiatives and tasks within the Sales Area.

Who you are

You have 3 to 5 years experience in a sales related function and ideally experience in developing an area or team

You have university degree or equivalent level of experience

You have demonstrated success in identifying and implementing best practices as well as process development

You have a mindset geared towards efficiency agility and streamlining

You have good team co-operation skills

You coordinate and communicate effectively in challenging situations

You demonstrate readiness for change and taking initiative

You possess relevant sales system experience including those systems currently in use within the sales team

You are fluent in English

This is what we offer to you

A meaningful job : We have an inspiring purpose We renew the everyday for a future beyond fossils . Our work is impactful and transformative .

A caring community : Our community is built on great team spirit and shared commitment . We care about each other and the well-being of our colleagues . We support the work -life balance of all our employees .

Development opportunities : We offer you great opportunities to learn and grow throughout your career . We are an international multi-business organization offering plenty of avenues for personal growth .

Responsible employer : Sustainability is at the core of everything we do . We are committed to ambitious science- based sustainability targets in all areas from climate change mitigation to enhancing biodiversity . We foster diversity and inclusivity offering a work environment in which everyone can be themselves .

Salary range : 00USD / yearbased on qualifications and experience

UPM offers a comprehensive benefits package which includes the following :

Health insurance : comprehensive medical dental and vision plans

Other insurances : disability coverage life and AD&D insurance

Retirement plan : 401(k) with company match and employer retirement contribution

Paid time off : 15 days of paid time off plus 13 company holidays

Bonus : annual performance-based short-term incentive plan

Other : professional development opportunities

Learn about our Rewarding and our Ways of working

Additional information

Thisposition will either be based in the Naperville IL office ora remotehome-office basedposition.

Travel requirements : Occasional

The position holder will report toDirector Area Sales North America- Mark A Goodman.

For further information about the role please contactMark AGoodmanAreaSalesDirector forNorth Americaatemail : or tel. 1 (630)

To apply please submit your CV by January8 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received and you may be contacted before the application deadline.

For support with submitting your application please contact our HR Service Center at or tel. .

This Job Description is intended to be a guide and is not intended to be a contract of employment explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.

UPM North America is an Equal Opportunity Employer.

UPM is a material solutions company renewing products and entire value chains with an extensive portfolio of renewable fibres advanced materials decarbonization solutions and communication papers. Our performance in sustainability has been recognized by third parties including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15800 people worldwide with annual sales of approximately 10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.

UPM we renew the everyday

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Required Experience :

Manager

Key Skills

Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development

Employment Type : Full-Time

Experience : years

Vacancy : 1