Entry Level Customer Service Manager

Customer Service Manager

Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Manager. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.

In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.

Key Responsibilities of a Customer Service Manager :

• Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
• Maintain a deep understanding of our client's products or services to provide accurate information to customers
• Adhere to company policies, procedures, and ethical standards
• Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
• Maintain detailed records of customer interactions through company's key performance indicators provided in training

Skills and Qualities We Seek in a Customer Service Manager :

Requirements of a Customer Service Manager :

Please note : This is an entry-level role with an immediate start date. Local candidates in the Dallas area are strongly encouraged to apply.