Manufacturer Support Representative

Smart Care Equipment Solutions is seeking a detail-oriented and motivated Manufacturer Support Representative to join our team. The ideal candidate is proactive in communication driven in both collaborative and independent settings and is excited to deliver exceptional service to our manufacturer this role you will drive consistent service quality to our manufacturer partners from creation to completion of service requests. Applicants should understand that this role requires flexibility in terms of working hours and will be discussed in the interview process.

Main Responsibilities

Entering service requests from manufacturers entering all applicable notes specific instructions and parts

Actively monitoring open service requests communicating status updates to the manufacturer and working with other teams to drive requests to completion.

Coordinating with service delivery specialists to drive compliance with response time return to service.

Document service issues according to department protocols escalating when necessary to ensure resolution.

Additional Responsibilities

Establishing positive relationships with manufacturer partners by providing timely and effective support resolving issues efficiently and proactively addressing concerns.

Tracking service performance with reporting identifying gaps and working with management or other departments to improve our service experience.

Driving compliance in accordance with our manufacturer partners requirements by assisting technicians dispatchers and all back-office support

BasicQualifications

High school diploma or equivalent

3 years of experience in customer service dispatch and / or restaurant management

Ability and willingness to work in a fast-paced environment and adapt to changing manufacturers needs and expectations.

Proficiency with Microsoft Office applications and aptitude for business systems.

Strong organizational and time management and problem-solving abilities that enable effective multitasking and task prioritization.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Cares application or hiring process due to a disability please contact the Human Resources department at .

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1