Ops 2.0 Business Operations Manager

Are you interested in helping lead a once-in-a-generation transformation at the premier global financial services institution?

Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities, and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences. The team works with SME’s across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management.

As a Business Operations Manager in our Operations 2.0 team, you will be at the forefront of transforming our operational processes by leveraging strategic opportunities presented by Deposits 2.0 and other change efforts. You will collaborate with cross-functional teams to influence the design of new deposit products, ensuring operational considerations are met and strategic initiatives are executed effectively. Your role will be crucial in mapping processes, identifying pain points, and leveraging data-driven metrics to improve end-to-end experiences. With your curiosity, courage, and expertise in consulting and product knowledge, you will drive significant improvements and avoid incurring additional operational debt.

Job responsibilities

• Lead the analysis of operational impacts of new deposit products; predict and mitigate issues.
• Collaborate with cross-functional teams to create detailed business cases that support operational recommendations, leveraging data and analytics to drive decision-making.
• Drive organizational change within operations using the Prosci ADKAR Model for effective management.
• Communicate product vision and benefits to engage stakeholders.
• Build and maintain strong relationships with key stakeholders, including senior leadership, operations teams, and external partners.
• Act as a trusted advisor on readiness and change management.

Required qualifications, capabilities, and skills:

• Proven experience in business operations management
• Strong analytical skills with the ability to predict and mitigate operational issues.
• Experience in leading cross-functional teams and collaborating with various stakeholders.
• Excellent communication skills, with the ability to articulate product vision and benefits to engage stakeholders.
• Familiarity with change management methodologies, such as the Prosci ADKAR Model.
• Ability to build and maintain strong relationships with key stakeholders, including senior leadership and external partners.

Preferred qualifications, capabilities, and skills:

• Management Consulting experience
• Experience in managing the launch of new products, particularly in the financial services sector.
• Proficiency in data analytics tools and techniques to drive decision-making.
• Experience in human capital management and fostering a collaborative, high-performance culture.
• Previous experience in conducting dress rehearsals to assess and address operational gaps.